Customer Service & Admin Support Specialist

Arkansas Blue Cross and Blue Shield; Rogers (AR); On-site; USD 30,000 - 42,000; Full time

Job summary

Arkansas Blue Cross and Blue Shield in Rogers, AR is seeking a Customer Service Support Specialist to operate the switchboard, greet customers, and provide administrative support to the regional office.

The role requires a high school diploma and at least one year of customer service experience; proficiency with Outlook, Word and Excel; and strong communication, organization, and problem-solving skills.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Administrative Support: Provides administrative support, which includes but not limited to handling incoming faxes, reporting, maintaining database, member correspondences, maintaining inventory supplies and marketing material, and orderly upkeep of retail store, supply closet and hospitality area.
• Customer Service: Assists customers with basic inquiries and needs, such as but not limited to processing payments, taking messages, and directing calls. Logs service inquiries documenting information relevant to the contact. Schedules sales and service appointments for retail team members. Conducts initial research of service inquiries and forwards for appropriate handling.
• M akes deliveries to postal services. Valid driver’s license with acceptable driving record.
• Performs other duties as assigned.

Skills

Active Listening

Conflict Resolution

Decision Making

External Collaboration

Interpersonal Communication

Logical Thinking

Oral Communications

Performing Administrative Activities

Personal Computer (PC) Software

Personal Organization

Problem Sensitivity

Process Information

Punctuality

Researching

Sound Judgment

Written Communication

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Arkansas Blue Cross and Blue Shield in Rogers, AR is seeking a Customer Service Support Specialist to operate the switchboard, greet customers, and provide administrative support to the regional office.

The role requires a high school diploma and at least one year of customer service experience; proficiency with Outlook, Word and Excel; and strong communication, organization, and problem-solving skills.