Remote Customer Service Pro: First Contact Resolution

arkbluecross; Little Rock (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Arkansas Blue Cross Blue Shield is seeking a Customer Service Representative to ensure timely and courteous resolution of inquiries, documenting details, and escalating when needed. The CSR will interact with members, providers, and groups, aiming for first-time resolution and maintaining HIPAA-compliant records in our systems.

The position emphasizes communication skills, problem solving, and ability to work in a high-stress environment while upholding company standards.

Qualifications

• High school diploma or equivalent required.
• Minimum two years in a specialized customer service environment or 48 college credits plus one year experience.

Responsibilities

• Resolve customer inquiries to first-time resolution when possible.
• Document detailed information about each contact in the system.
• Interact with members, groups, and providers to resolve product and service questions.
• Maintain accurate electronic notes and follow privacy rules per HIPAA and company policies.
• Adhere to established standards and directives in daily duties.

Skills

Active Listening

Customer Service

Problem Solving

Time Management

Written Communication

Oral Communications

Multitasking

Organized Detail Oriented

Computer Literacy

Researching

Education

High school diploma or equivalent

Job description

Arkansas Blue Cross Blue Shield is seeking a Customer Service Representative to ensure timely and courteous resolution of inquiries, documenting details, and escalating when needed. The CSR will interact with members, providers, and groups, aiming for first-time resolution and maintaining HIPAA-compliant records in our systems.

The position emphasizes communication skills, problem solving, and ability to work in a high-stress environment while upholding company standards.