Customer Service & Admin Support Specialist

arkbluecross; Rogers (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

arkbluecross in Rogers, AR is seeking a Customer Service Support Specialist to respond to calls, greet customers, and provide administrative support to the regional office and retail team. The role requires a high school diploma, at least 1 year of customer service experience, and proficiency with Outlook, Word and Excel.

You will handle payments, schedule appointments, maintain records, and assist with various office duties.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year customer service experience by phone and in person.
• Experience supporting a customer-oriented environment.

Responsibilities

• Administrative support including handling faxes, reporting, database maintenance, member correspondences, inventory supplies, and retail store upkeep.
• Assist customers with basic inquiries and needs, such as processing payments, taking messages, and directing calls. Logs service inquiries and schedules sales/service appointments.
• Makes deliveries to postal services. Valid driver’s license with acceptable driving record.
• Performs other duties as assigned.

Skills

Active Listening

Conflict Resolution

Decision Making

External Collaboration

Interpersonal Communication

Logical Thinking

Oral Communications

Performing Administrative Activities

Personal Computer Software

Personal Organization

Problem Sensitivity

Process Information

Punctuality

Researching

Sound Judgment

Written Communication

Education

High School Diploma or Equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

arkbluecross in Rogers, AR is seeking a Customer Service Support Specialist to respond to calls, greet customers, and provide administrative support to the regional office and retail team. The role requires a high school diploma, at least 1 year of customer service experience, and proficiency with Outlook, Word and Excel.

You will handle payments, schedule appointments, maintain records, and assist with various office duties.