Auto Collision CSR: Outstanding Customer Experience & Admin

Mobile Auto Solutions, LLC; Monroe (WI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

6 paid holidays

Medical Insurance from Day 1

401(k) Retirement Plan with company-m)

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Safety Glasses supplied

Uniform stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass is seeking a Customer Service Representative to deliver an exceptional customer experience in our repair facility. You will manage relationships with customers and insurance companies while providing administrative support for the Repair Facility Team.

Key responsibilities include scheduling repairs, obtaining authorizations, preparing RO work packets, recording communications, updating rental info in CCC One, and coordinating ARMS daily.

Qualifications

• High School Diploma or GED.
• Minimum 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using CCC One schedule and proper scripting.
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation.
• Prepares RO (repair order) work packet consisting of QC (quality control) checklist, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
• Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
• Confirms car rental information and updates CCC One with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Skills

Customer service

Multitasking

Attention to detail

Sales drive

Oral and written communication

Education

High School Diploma or GED

Job description

Gerber Collision & Glass is seeking a Customer Service Representative to deliver an exceptional customer experience in our repair facility. You will manage relationships with customers and insurance companies while providing administrative support for the Repair Facility Team.

Key responsibilities include scheduling repairs, obtaining authorizations, preparing RO work packets, recording communications, updating rental info in CCC One, and coordinating ARMS daily.