Customer Service & Data Entry Specialist – On-Site Growth

Dead River Company; Scarborough (ME); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with match

Paid time off

Paid holidays

Tuition assistance

Scholarships

Employee discounts

Growth opportunities

Job summary

Dead River Company is seeking a dependable Customer Service Representative for an on-site, office-based position in Scarborough, ME. The role emphasizes customer satisfaction, data entry, and administrative tasks using the ADDS E3 system.

Benefits include health, dental, vision, life, disability, 401(k) with match, PTO and holidays, tuition assistance, and growth opportunities across our footprint. Commission is mentioned as part of compensation.

Qualifications

• Minimum of one year of customer service experience preferred.
• Experience with computer systems and data entry is a must.
• High school diploma or equivalent preferred.

Responsibilities

• Courteously answer incoming calls and assist walk-in customers with professionalism and care.
• Utilize the ADDS E3 system for customer account setup, maintenance, and record updates.
• Perform data entry and administrative tasks related to inventory control, accounts payable/receivable, posting and payment processing, price changes, and bank deposits.
• Develop and maintain knowledge of company products, services, and delivery schedules.
• Participate in annual market objectives, promotional programs, and contests.
• Cross-train and assist teammates as needed.
• Perform general office duties such as filing, photocopying, and shredding.
• Assist with special projects and additional duties.

Skills

Customer service

Communication

Active listening

Multitasking

Problem solving

Data entry

Education

High school diploma or equivalent

Tools

ADDS E3 system

Job description

Dead River Company is seeking a dependable Customer Service Representative for an on-site, office-based position in Scarborough, ME. The role emphasizes customer satisfaction, data entry, and administrative tasks using the ADDS E3 system.

Benefits include health, dental, vision, life, disability, 401(k) with match, PTO and holidays, tuition assistance, and growth opportunities across our footprint. Commission is mentioned as part of compensation.