Customer Service & Admin Clerk (Onsite)

Temco-Logistics; Carson (CA); On-site; USD 26,000 - 28,000; Full time

Job summary

Temco Logistics in Carson, CA, is seeking a Customer Service Representative to be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction.

You will handle order details, respond to calls and emails, track deliveries, and collaborate with teams to maintain smooth operations. This full-time role requires 2+ years in customer service and a high school diploma.

Qualifications

• High school diploma or equivalent is required.
• 2+ years of experience in customer service or office administration.
• Excellent communication and interpersonal skills to build relationships.
• Strong problem-solving abilities and attention to detail.
• Excellent organizational skills to manage multiple tasks.

Responsibilities

• Provide customers with accurate information regarding orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing questions and requests.
• Ensure customer satisfaction with delivery and installation services through follow-up communications.
• Resolve issues efficiently and escalate unresolved matters to a supervisor when needed.
• Monitor and track delivery schedules to provide real-time updates.
• Maintain knowledge of Temco Logistics' products and services to support inquiries.
• Track office supply inventory and place orders as needed.
• Prepare and submit reports, presentations, and proposals as assigned.
• Collaborate with colleagues and departments to maintain seamless operations and service.

Skills

Customer service

Communication

Organization

Problem solving

Education

High school diploma

Tools

MS Office Suite

ERP systems

Job description

Temco Logistics in Carson, CA, is seeking a Customer Service Representative to be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction.

You will handle order details, respond to calls and emails, track deliveries, and collaborate with teams to maintain smooth operations. This full-time role requires 2+ years in customer service and a high school diploma.