Customer Service & Office Admin Clerk

Temco-Logistics; Hatfield Township (PA); On-site; USD 25,000 - 28,000; Full time

Job summary

Temco Logistics is seeking a motivated Customer Service Representative to join our team in Hatfield, PA. You will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

The ideal candidate will be detail-oriented and organized. You will handle order details, delivery updates, and inquiries via phone, email, and other channels, while supporting office operations and collaborating with multiple

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience in customer service or office administrative tasks.
• Outstanding communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Excellent organizational skills to manage multiple tasks.
• Proficiency in MS Office Suite and familiarity with office management software.

Responsibilities

• Provide customers with accurate information regarding orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly.
• Ensure customers are satisfied with delivery and installation services through follow-up communications.
• Resolve customer issues efficiently and escalate unresolved matters to a supervisor when necessary.
• Monitor and track delivery schedules to provide customers with real-time updates.
• Maintain knowledge of Temco Logistics' products and services to support inquiries.
• Track office supply inventory and place orders to ensure smooth operations.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to maintain seamless operations.

Job description

Temco Logistics is seeking a motivated Customer Service Representative to join our team in Hatfield, PA. You will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

The ideal candidate will be detail-oriented and organized. You will handle order details, delivery updates, and inquiries via phone, email, and other channels, while supporting office operations and collaborating with multiple