Customer Service & Office Support Specialist

Temco-Logistics; Burbank (CA); On-site; USD 30,000 - 32,000; Full time

Job summary

Temco Logistics in Burbank, CA is seeking a motivated Customer Service Representative to be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring customer satisfaction.

The role requires accurate information on orders, delivery status, and product details; handling phone calls and emails; following up after delivery or installation; and collaborating with other departments to maintain seamless operations.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of customer service or office administrative tasks.
• Proficiency in MS Office and familiarity with ERP systems.

Responsibilities

• Provide customers with accurate information regarding orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing questions, concerns, and requests.
• Ensure customers are satisfied with their delivery and installation services through follow-up communications.
• Resolve customer issues efficiently and escalate unresolved matters to the appropriate supervisor when necessary.
• Monitor and track delivery schedules to provide customers with real-time updates.
• Maintain expert knowledge of Temco Logistics’ products and services to support customer inquiries effectively.
• Track office supply inventory and place orders as needed to ensure smooth office operations.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.

Skills

Customer service experience

Communication skills

Organizational skills

Education

High school diploma or equivalent

Tools

MS Office Suite

ERP systems

Job description

Temco Logistics in Burbank, CA is seeking a motivated Customer Service Representative to be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring customer satisfaction.

The role requires accurate information on orders, delivery status, and product details; handling phone calls and emails; following up after delivery or installation; and collaborating with other departments to maintain seamless operations.