Logistics Customer Support Specialist

Temco Logistics; Harrisburg (Dauphin County); On-site; USD 32,000 - 48,000; Full time

Job summary

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction. You will handle orders, provide delivery updates, and coordinate with installation teams.

Strong communication and problem-solving are essential, as is attention to detail and organization. Minimum of 2 years in customer service, with excellent interpersonal skills and the ability to manage multiple tasks in a

Qualifications

• Minimum of 2 years of experience in customer service or office administrative tasks.
• Excellent communication and interpersonal skills to build and maintain positive customer relationships.
• Strong problem-solving abilities and attention to detail to address customer inquiries accurately and efficiently.
• Excellent organizational skills to manage multiple tasks and priorities effectively.

Responsibilities

• Provide customers with accurate information regarding their orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing customer questions, concerns, and requests.
• Ensure customers are satisfied with their delivery and installation services through follow-up communications.
• Resolve customer issues efficiently and elevate unresolved matters to the appropriate supervisor when necessary.
• Monitor and track delivery schedules to provide customers with real-time updates.
• Maintain expert knowledge of Temco Logistics’ products and services to support customer inquiries effectively.
• Track office supply inventory and place orders as needed to ensure smooth office operations.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.

Skills

Customer service

Communication

Problem solving

Organization

Multitasking

Education

High school diploma or equivalent

Tools

MS Office Suite

ERP systems

Job description

Temco Logistics is seeking a motivated Customer Service Representative to be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction. You will handle orders, provide delivery updates, and coordinate with installation teams.

Strong communication and problem-solving are essential, as is attention to detail and organization. Minimum of 2 years in customer service, with excellent interpersonal skills and the ability to manage multiple tasks in a