Driver

Manufacturing Inc; Southborough (MA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Premium health insurance

Incentive bonus program

Job summary

Manufacturing Inc is seeking a safety-conscious Tow Truck Driver to join our active operations team in Southborough, MA. You will perform roadside recovery, operate towing equipment, and coordinate with our dispatching team to ensure fast, safe service.

The role emphasizes customer service under pressure, compliance with DOT and safety standards, load securement, paperwork accuracy, and on-site reporting. Prior experience in commercial transport or warehouse environments is valued.

Qualifications

• Proven experience as a Tow Truck Driver or driver/operator with roadside safety.
• Knowledge of vehicle recovery protocols and fleet safety requirements.
• Ability to communicate clearly under pressure with motorists and officials.
• Attention to paperwork, billing, and invoicing accuracy.
• Pre-employment checks including clean driving record and CORI/background.

Responsibilities

• Operate flatbeds, wheel-lifts, and recovery equipment, maintaining daily communication with central dispatching.
• Provide professional on-scene roadside assistance, vehicle towing, and exceptional customer service to motorists, municipal partners, and law enforcement.
• Manage load securement, vehicle hookups, and specialized roadside transport logistics in adherence to DOT regulations.
• Transport disabled vehicles, impounds, and equipment to assigned secure storage yards, repair facilities, or central warehouse docks.
• Review and verify trip tickets, vehicle condition reports, and customer billing forms on site for each run.
• Coordinate with administrative staff to submit completed run logs, signed release sheets, and invoices for prompt customer and account billing.
• Conduct pre-trip and post-trip vehicle inspections, reporting maintenance requirements to keep equipment in prime operating condition.
• Maintain constant radio and phone communication with dispatching to ensure rapid turnaround times and optimal route efficiency.

Skills

Professional Driving & Tow

Transport & Operational Coordination

Strong Customer Service

Administrative & Invoicing

Facility & Yard Familiarity

Bilingual Skills

Job description

Are you a safety-conscious, reliable professional who thrives in an active, hands-on environment? We are seeking a dependable Tow Truck Driver to join our tight-knit operations team. In this pivotal role, you will provide prompt roadside recovery, handle equipment operations, and coordinate directly with our dispatching team.

If you bring common sense, mechanical aptitude, and a commitment to outstanding customer service under pressure, this role offers an exceptional entry point into an established organization. Whether your background is rooted in commercial transport, an industrial warehouse, or field equipment operations, your focus on road safety and smooth transport logistics will make an immediate impact.

Benefits and Compensation

Competitive Pay: $24-$26/hr DOE to start! If you are transitioning from another transport or Tow Truck Driver role, we offer great starting rates for our primary shift hours. Comprehensive Benefits: Includes premium health insurance (medical, dental, vision) and eligibility for an incentive recognition bonus program.

Responsibilities Include

• Operate flatbeds, wheel-lifts, and recovery equipment safely, maintaining daily communication with central dispatching.

• Provide professional on-scene roadside assistance, vehicle towing, and exceptional customer service to stranded motorists, municipal partners, and law enforcement.

• Manage load securement, vehicle hookups, and specialized roadside transport logistics in adherence to DOT regulations.

• Transport disabled vehicles, impounds, and equipment to assigned secure storage yards, repair facilities, or central warehouse docks.

• Review and verify trip tickets, vehicle condition reports, and customer billing forms on site for each run.

• Coordinate with administrative staff to submit completed run logs, signed release sheets, and invoices for prompt customer and account billing.

• Conduct pre-trip and post-trip vehicle inspections, reporting maintenance requirements to keep equipment in prime operating condition.

• Maintain constant radio and phone communication with dispatching to ensure rapid turnaround times and optimal route efficiency.

Skills and Qualifications

• Professional Driving & Towing: Proven experience as a Tow Truck Driver, commercial driver, or equipment operator with a strong track record of roadside safety.

• Transport & Operational Coordination: Practical understanding of transport logistics, vehicle recovery protocols, and fleet safety requirements.

• Strong Customer Service: Ability to communicate clearly and professionally with motorists in stressful situations, municipal officials, and office staff.

• Administrative & Invoicing Attention: Capability to manage run paperwork accurately, audit receipt details, and handle essential service billing documentation.

• Facility & Yard Familiarity: Experience staging equipment, handling vehicle transfers, and navigating busy terminal or warehouse yard environments.

• Bilingual Skills: Bilingual language proficiency is a plus, though not required.

• Pre-Employment Requirements:

  • Valid driver's license with an acceptable, clean driving record.

  • Strict drug-free workplace policy (zero tolerance for marijuana; random drug testing conducted throughout employment).

  • Must pass a comprehensive background check (CORI) and an additional state and federal background clearance.

• Dress Code: Clean, respectable work attire and durable footwear suitable for field recovery work (sweatpants and open-toed shoes are strictly prohibited).

• Workplace Policies: 100% non-smoking facility and vehicles.

What's In It For You

• Real Career Longevity: Join a crazy-functional, "get-stuff-done" team where employees regularly stay for 20 to 30+ years.

• Direct Hire Placement: Secure an immediate permanent role with clear opportunities for long-term career stability and internal advancement.

• Lucrative Earning Potential: Base pay of $24.00 - $26.00/hour, built-in overtime opportunities, and double-time pay on holidays worked.

• Comprehensive Training: Learn specialized recovery operations alongside seasoned professionals who invest directly in their team members.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status.