Dispatcher

Manufacturing Inc; Westborough (MA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Incentive bonus program

Job summary

Manufacturing Inc. is seeking a disciplined Dispatcher to coordinate real-time fleet operations and support the Customer Service Admin team. You will route calls, manage driver communications, and maintain logs in a fast-paced environment.

The role emphasizes organizing schedules, auditing trip sheets, and ensuring compliance with routing guidelines. Experience in call centers or logistics helps you thrive here, with strong teamwork and accuracy.

Qualifications

• Proven Dispatcher or route coordination experience under pressure.
• Strong understanding of fleet tracking and regional logistics.
• Proficient with standard office tech and data entry.
• Experience collaborating with drivers and customer service teams.

Responsibilities

• Act as central Dispatcher, route calls, prioritize dispatches, and communicate with motorists and accounts.
• Coordinate with field drivers to maintain fast turnaround times and clear status updates.
• Manage inbound inquiries with the Customer Service Admin team in a fast-paced call center setting.
• Oversee route tracking and schedule planning within the logistics operation.
• Ensure paperwork, mileage reports, and run sheets are audited and archived.

Skills

Dispatcher & Route Coordination

Fleet Operations

Office & Tech Aptitude

Team Collaboration

Documentation & Analysis

Transportation Knowledge

Bilingual (nice-to-have)

Tools

Microsoft Excel

Job description

Are you a calm, quick-thinking communicator who thrives in a fast-paced environment? We are seeking a sharp, dependable Dispatcher to join our tight-knit team. In this pivotal role, you will coordinate real-time fleet operations, collaborate with our Customer Service Admin staff, and manage high-volume communications.

If you bring common sense and patience under pressure, this role offers an exceptional entry point into an established organization. Whether your background is rooted in an active call center, commercial logistics, or general office support, your ability to multitask will make an immediate impact.

Benefits and Compensation

Competitive Pay: $24-$26/hr DOE to start! If you are transitioning from another transportation support role, we offer great starting rates for our primary shift hours. Comprehensive Benefits: Includes premium health insurance (medical, dental, vision) and eligibility for an incentive recognition bonus program.

Responsibilities Include

• Act as the central operational Dispatcher, routing calls, prioritizing dispatches, and communicating directly with motorists, commercial accounts, and state officials.

• Coordinate with field drivers to maintain fast turnaround times and clear status updates across the region.

• Manage inbound inquiries in coordination with the Customer Service Admin team, maintaining logs in a fast-paced call center setting.

• Oversee continuous route tracking and schedule planning within our growing logistics operation.

• Track fleet schedules and vehicle assignments across our regional transportation network.

• Enter, audit, and reconcile daily trip sheets and run logs using Microsoft Excel.

• Support community outreach and vendor partnership initiatives with our internal marketing personnel.

• Maintain accurate service documentation and operational records to support ongoing marketing campaigns.

• Ensure all paperwork, mileage reports, and run sheets completed by drivers are properly audited and archived.

• Maintain complete compliance with regional road and routing safety guidelines.

Skills and Qualifications

• Dispatch & Route Coordination: Proven experience as a Dispatcher, route coordinator, or fleet scheduler with strong composure under pressure.

• Fleet Operations: Solid understanding of fleet tracking, freight movement, and regional logistics practices.

• Office & Technical Aptitude: Proficient with office technology and daily data entry in Microsoft Excel spreadsheets.

• Team Collaboration: Prior experience interfacing with drivers or working alongside a Customer Service Admin in a fast-paced call center or central office.

• Documentation & Analysis: Capability to analyze run data in Microsoft Excel and support local customer-service marketing strategies.

• Specialized Industry Knowledge: Familiarity with modern transportation regulations and local routing procedures.

• Bilingual Skills: Bilingual language proficiency is a plus, though not required.

• Pre-Employment Requirements:

  • Strict drug-free workplace policy (zero tolerance for marijuana; random drug testing conducted throughout employment).

  • Must pass a comprehensive background check (CORI) and an additional state and federal background clearance.

• Dress Code: Clean, respectable business-casual or neat casual attire (jeans and a professional shirt/polo; open-toed shoes and sweatpants are strictly prohibited).

• Workplace Policies: 100% non-smoking facility.

What's In It For You

• Real Career Longevity: Join a crazy-functional, "get-stuff-done" team where employees regularly stay for 20 to 30+ years.

• Lucrative Earning Potential: Base pay of $24.00 – $26.00/hour, built-in overtime opportunities, and double-time pay on holidays worked.

• Comprehensive Training: Learn an essential, recession-proof industry alongside seasoned managers who invest directly in their team members.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status.