Customer Service & Accounts Coordinator

Herff Jones; Arcola (IL); On-site; USD 23,000 - 32,000; Full time

Job summary

Herff Jones in Arcola, IL is seeking a Customer Service Coordinator to serve as the point of contact for customers and Sales Reps, building relationships and ensuring timely delivery of products.

Reporting to the customer service supervisor, you will support contracts, manage multi‑team coordination, and help drive accuracy and customer satisfaction through proactive communication and problem solving.

Qualifications

• Bachelor’s degree or higher preferred; or equivalent work experience (3–5 years).
• Experience with account management software and Office Suite.
• Strong communication and organizational skills.

Responsibilities

• Serve as primary contact for customers and sales reps.
• Maintain relationships with customer decision-makers and sales professionals.
• Support customer service specialists to maximize company profit while maintaining goodwill.
• Act as product line expert and advisor to Independent Sales Professionals.
• Ensure timely and accurate delivery of products according to customer needs.

Skills

Customer communication

Cross-functional coordination

Problem solving

Multitasking

Customer service experience

Education

Bachelor’s degree or higher

3-5 years equivalent work experience

Tools

Account management software

Office Suite

Job description

Herff Jones in Arcola, IL is seeking a Customer Service Coordinator to serve as the point of contact for customers and Sales Reps, building relationships and ensuring timely delivery of products.

Reporting to the customer service supervisor, you will support contracts, manage multi‑team coordination, and help drive accuracy and customer satisfaction through proactive communication and problem solving.