Product & Account Specialist (Customer Success)

Herff Jones; Indianapolis (IN); On-site; USD 48,000 - 50,000; Full time

Job summary

Herff Jones in Indianapolis is seeking a Product and Account Specialist III to deliver customer service and sales support for U.S. scholastic/collegiate sales. You will learn multiple areas of the operation throughout the year-round planning and sales cycle, with standard hours 8:00 a.m.

to 4:45 p.m., and potential peak-season Saturdays. The role requires strong service focus, accurate order management in Oracle ERP and Zendesk, clear communication, and the ability to balance competing

Qualifications

• Must have high school diploma or GED.
• Bachelor’s or associate degree preferred.
• Honorable military service considered case-by-case.

Responsibilities

• Coordinate product design and setup specifications among Account Managers, Sales Representatives, schools/customers, and Production Personnel for artwork, tooling, and samples.
• Proactively contact Sales Representatives and keep them informed of account status, order readiness, progress, and delivery information.
• Manage announcement unit volume for assigned territories from order receipt through final delivery.
• Handle multi-channel communications (phone, email, Zendesk, chat) while meeting service levels.
• Maintain professional relationships with schools/customers and internal teams, respond promptly and follow through on questions.
• Collaborate with Customer Service Manager on special projects and balance workloads within the group.

Skills

Customer Service

Account Management

Communication

Problem Solving

Microsoft Office

Excel

Team Collaboration

Attention to detail

Education

Highschool or GED

Bachelor’s or associate degree preferred

Tools

Zendesk

Oracle ERP

Ticketing System

Job description

Herff Jones in Indianapolis is seeking a Product and Account Specialist III to deliver customer service and sales support for U.S. scholastic/collegiate sales. You will learn multiple areas of the operation throughout the year-round planning and sales cycle, with standard hours 8:00 a.m.

to 4:45 p.m., and potential peak-season Saturdays. The role requires strong service focus, accurate order management in Oracle ERP and Zendesk, clear communication, and the ability to balance competing