Customer Care & Orders Specialist

Corporate Resources of Illinois; Schaumburg (IL); On-site; USD 53,000 - 57,000; Full time

Job summary

Corporate Resources of Illinois seeks a Customer Support & Administrative Coordinator in Schaumburg, IL to support customers through the ordering process and provide administrative coordination across internal teams.

You will quote accurately, enter orders, track status, and liaise with vendors and production to ensure timely fulfillment while maintaining organized records and delivering exceptional service to our watercraft clientele.

Qualifications

• At least 2 years of experience in customer support or office admin.
• Experience handling orders, pricing, transactions, or sales support.
• Clear, professional communication with customers, vendors, and coworkers.
• Proficient in Microsoft Office; quick to learn new systems.
• Ability to work independently and as part of a team.

Responsibilities

• Serve as a responsive resource for customers throughout purchasing and ordering.
• Prepare and deliver quotes based on needs, pricing, and availability.
• Enter and maintain customer orders with high accuracy.
• Research availability, pricing, lead times, and order information.
• Follow up on open orders and update customers on status.
• Coordinate with vendors and internal departments to resolve issues.
• Collaborate with production, purchasing, warehouse, and logistics to fulfill orders.
• Maintain organized customer, quote, and order records.
• Assist with purchase orders, documentation, reporting, and administrative tasks.
• Own customer requests from inquiry to resolution.
• Develop understanding of products, systems, and processes to assist customers.

Skills

Customer support

Administrative experience

Communication

Teamwork

Independent work

Attention to detail

Tools

Microsoft Office

ERP/order-management systems

Job description

Corporate Resources of Illinois seeks a Customer Support & Administrative Coordinator in Schaumburg, IL to support customers through the ordering process and provide administrative coordination across internal teams.

You will quote accurately, enter orders, track status, and liaise with vendors and production to ensure timely fulfillment while maintaining organized records and delivering exceptional service to our watercraft clientele.