Customer Service Account Coordinator — Organized & Impactful

Applied Health Outcomes; Hanover (York County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Life insurance & employee assistance

Paid time off and paid holidays

Opportunities to grow your career

Team environment where your work truly

Job summary

L2 Brands in Hanover, PA is seeking a Customer Service Account Coordinator to manage a portfolio of customer accounts and ensure orders stay on track from start to finish. You’ll answer questions by phone and email, process orders, and collaborate with Production, Merchandising, and Sales to solve issues and keep customers happy.

Ideal candidates are organized, detail-oriented, and capable of maintaining professional communication.

Qualifications

• 2+ years of customer service experience (office or call center preferred).
• Strong written and verbal communication skills.
• Comfort with computers and learning new systems.
• Ability to stay focused in a quiet, structured work environment with scheduled breaks.
• High school diploma or GED.

Responsibilities

• Become the go-to contact for your assigned customer accounts.
• Answer customer questions by phone and email with professionalism and personality.
• Process orders, updates, and returns accurately and efficiently.
• Troubleshoot issues and find solutions independently.
• Work closely with Production, Merchandising, and Sales teams to keep orders moving.
• Keep organized records and detailed customer notes.
• Help create a positive experience for every customer interaction.

Skills

Customer service

Written communication

Verbal communication

Computer literacy

Attention to detail

Education

High school diploma or GED

Job description

L2 Brands in Hanover, PA is seeking a Customer Service Account Coordinator to manage a portfolio of customer accounts and ensure orders stay on track from start to finish. You’ll answer questions by phone and email, process orders, and collaborate with Production, Merchandising, and Sales to solve issues and keep customers happy.

Ideal candidates are organized, detail-oriented, and capable of maintaining professional communication.