Account Coordinator

Mann Consulting LLC; San Francisco (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Mann Consulting LLC in San Francisco is seeking an Account Coordinator to delight customers, support our consultants, and help design better processes for growth.

You will answer calls and emails, schedule appointments with technical consultants, assist customers with orders and inquiries, and ensure high service quality through follow-ups.

The role rewards clear communication, punctuality, teamwork and a proactive, solution‑oriented mindset in a fast-paced environment.

Qualifications

• Experience in account management and/or customer service.
• Excellent telephone and customer service skills.
• Sound business judgment and ability to make decisions quickly.
• Clear, concise writing with correct grammar and spelling.
• Strong attention to detail (we could loose a client over the smallest of errors!).
• High level of professionalism with internal staff and external customers.
• Self-motivated with the ability to multitask, prioritize, and adapt to changing priorities.
• Solution-oriented.
• Punctual, friendly, and trustworthy team player.
• Comfortable with constructive criticism and constant improvement.

Responsibilities

• Provide outstanding, memorable customer service
• Answer calls & emails promptly, politely and professionally
• Schedule & coordinate customer appointments with technical consultants
• Assist customers with orders, delivery issues, accounting and credit inquiries, and all customer service related concerns
• Ensure our consultants are providing quality service by making follow-up calls
• Communicate customer issues or concerns with your supervisor or consulting team in a timely manner

Skills

Account management

Customer service

Written communication

Multitasking

Attention to detail

Professionalism

Job description

Job Description

Are you ready to wow clients with your unexpectedly-amazing customer service? Can you handle stressful situations with a cool and calm approach? Will our customers feel great about their experience with you?

Job Type: Full-time, salaried

Our account coordinator role has THREE areas of responsibilty:

1. delight customers with unexpected personal and professional service

2. support our amazing set of consultants to deliver their service

3. continually improve and design better processes for our growth

Responsibilities

• Provide outstanding, memorable customer service
• Answer calls & emails promptly, politely and professionally
• Schedule & coordinate customer appointments with technical consultants
• Assist customers with orders, delivery issues, accounting and credit inquiries, and all customer service related concerns
• Ensure our consultants are providing quality service by making follow-up calls
• Communicate customer issues or concerns with your supervisor or consulting team in a timely manner

Requirements

• Experience in account management and/or customer service
• Excellent telephone and customer service skills
• Sound business judgment and ability to make decisions quickly
• Clear, concise writing with correct grammar and spelling
• Strong attention to detail (we could loose a client over the smallest of errors!)
• High level of professionalism with internal staff and external customers
• Self-motivated with the ability to multitask, prioritize, and adapt to changing priorities
• Solution-oriented
• Punctual, friendly, and trustworthy team player
• Comfortable with constructive criticism and constant improvement