Customer Service Coordinator

CFS; Morgantown (WV); Presencial; USD 45 000 - 55 000; Tempo integral

Resumo da oferta

CFS in Morgantown, WV is seeking a Customer Service Coordinator to serve as the primary point of contact for customers and help deliver an exceptional experience. You will gain exposure to Sales, Operations, and Finance while building expertise in order management, quoting, invoicing, and account support.

You will have opportunities to identify process improvements that boost efficiency and customer satisfaction, work with cross-functional teams, and contribute to customer retention and service

Qualificações

• High school diploma required; Associate degree preferred.
• 2+ years of customer service experience.
• Proficiency with Microsoft Office and Google Workspace.

Responsabilidades

• Process customer orders, quotes, invoices, payments, and account-related requests
• Respond to customer inquiries and resolve issues promptly and professionally
• Partner with Sales and Operations to address customer needs and operational challenges
• Maintain accurate customer account records and document customer interactions
• Generate customer service reports and support process improvement initiatives
• Update and maintain standard work procedures and related documentation

Conhecimentos

Customer service experience

Microsoft Office proficiency

Google Workspace proficiency

Formação académica

High school diploma

Associate degree preferred

Ferramentas

Microsoft Office

Google Workspace

Descrição da oferta de emprego

Salary: $45,000-$55,000

• Serve as the primary point of contact for customers and play a key role in delivering an exceptional customer experience
• Gain exposure to multiple business functions, including Sales, Operations, and Finance
• Build expertise in order management, quoting, invoicing, and account support
• Opportunity to identify and implement process improvements that enhance efficiency and customer satisfaction
• Work in a collaborative environment with strong cross-functional partnerships
• Develop valuable experience with customer account management and business reporting
• Enjoy a role with high visibility and direct impact on customer retention and service quality
• Join an organization committed to continuous improvement and professional development

Why This Opportunity Stands Out

• Serve as the primary point of contact for customers and play a key role in delivering an exceptional customer experience
• Gain exposure to multiple business functions, including Sales, Operations, and Finance
• Build expertise in order management, quoting, invoicing, and account support
• Opportunity to identify and implement process improvements that enhance efficiency and customer satisfaction
• Work in a collaborative environment with strong cross-functional partnerships
• Develop valuable experience with customer account management and business reporting
• Enjoy a role with high visibility and direct impact on customer retention and service quality
• Join an organization committed to continuous improvement and professional development

Key Responsibilities For The Customer Service Coordinator

• Process customer orders, quotes, invoices, payments, and account-related requests
• Respond to customer inquiries and resolve issues promptly and professionally
• Partner with Sales and Operations to address customer needs and operational challenges
• Maintain accurate customer account records and document customer interactions
• Generate customer service reports and support process improvement initiatives
• Update and maintain standard work procedures and related documentation

Qualifications For The Customer Service Coordinator

• High school diploma required; Associate degree preferred
• 2+ years of customer service experience
• Strong proficiency with Microsoft Office and Google Workspace applications
• Experience with order processing, invoicing, customer account management, or manufacturing environments preferred