Customer Account Coordinator

Osborn; Richmond (IN); On-site; USD 42,000 - 55,000; Full time

Job summary

Osborn is seeking a dedicated Customer Service Coordinator to deliver prompt, professional support across phone, email, and chat channels, ensuring accurate order handling and timely updates. You will collaborate with Operations, Engineering, Finance and Sales to resolve issues, maintain product knowledge, and drive customer satisfaction while supporting high-value accounts and meeting KPIs.

The role requires strong communication, problem solving, and proficiency in MS Office.

Qualifications

• Three (3) or more years’ experience in customer service position preferred; manufacturing preferred.
• Strong communication (verbal and written) and interpersonal skills.
• Critical thinking and problem solving.
• Proficient in Microsoft Word (Excel, Word, Power Point).

Responsibilities

• Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.; resolve customer inquiries in timely and accurate fashion to ensure customer satisfaction.
• Instruct, implement, and follow standard operating procedures, respond to inquiries, provide quotes, place orders and provide order updates; will handle higher value customers and/or programs, maintain pricing in MRP and work with information services group to maintain.
• Work with Operations, Engineering, Finance, and Sales to provide resolutions to customer problems; escape customer issues when appropriate
• Maintain a proficient knowledge of all company products and services
• Handle complex and escalated customer service projects and initiatives
• Create and run productivity reports as necessary
• Tracking progress on accounts to ensure that deadlines and company metrics are met as required
• Works withSales team to deliver the highest level of customer service
• Works in alliance with team members daily to share the workload of the department; required to share any specialty product or account knowledge with team members
• Responsible for ensuring all orders are correctly reconciled prior to order entry per the customers contract and terms of agreement
• Meets any Customer Account Coordinator or KPI related goals that might be established by the Manager
• Attends National trade shows as needed

Skills

Communication

Interpersonal skills

Critical thinking

Problem solving

Microsoft Word

Excel

PowerPoint

Education

High school diploma

Tools

Microsoft Office

Job description

• Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.; resolve customer inquiries in timely and accurate fashion to ensure customer satisfaction
• Instruct, implement, and follow standard operating procedures, respond to inquiries, provide quotes, place orders and provide order updates; will handle higher value customers and/or programs, maintain pricing in MRP and work with information services group to maintain.
• Work with Operations, Engineering, Finance, and Sales to provide resolutions to customer problems; escape customer issues when appropriate
• Maintain a proficient knowledge of all company products and services
• Handle complex and escalated customer service projects and initiatives
• Create and run productivity reports as necessary
• Tracking progress on accounts to ensure that deadlines and company metrics are met as required
• Works with Sales team to deliver the highest level of customer service
• Works in alliance with team members daily to share the workload of the department; required to share any specialty product or account knowledge with team members
• Responsible for ensuring all orders are correctly reconciled prior to order entry per the customers contract and terms of agreement
• Meets any Customer Account Coordinator or KPI related goals that might be established by the Manager
• Attends National trade shows as needed

Position Requirements

• High school diploma required
• Three (3) or more years’ experience in customer service position preferred; manufacturing preferred
• Strong communication (verbal and written) and interpersonal skills;
• Critical thinking and problem solving
• Proficient in Microsoft Word (Excel, Word, Power Point)