Customer Service 2nd Shift

8700 SEW-Eurodrive, Inc.; Troy (OH); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Flexible Spending Account

Paid vacation

Holiday pay

401(k) retirement benefits

Paid parental leave

Education assistance programs

Job summary

8700 SEW-Eurodrive, Inc. in Troy, Ohio is seeking a candidate for a technical and sales assistance position. The role involves maintaining sales activity and generating new sales. Strong organizational and communication skills are essential.

The position offers a pay range of $20/hour with a 10% shift differential for second and third shifts. Comprehensive benefits include medical insurance, life insurance, retirement plans, and paid vacations.

Qualifications

• Ability to work in a fast-paced environment with continuous interruptions.
• Must have good oral and written communication and organizational skills.
• Ability to organize workload for timely accomplishment of work.

Responsibilities

• Accept calls professionally and determine the nature of the call.
• Obtain required information to complete action on inquiries/requests.
• Complete paperwork and computer data/order entry.

Skills

Fast-paced environment adaptability

Communication skills

Organizational skills

Stress management

Understanding of power transmission equipment

Tools

SAP/Configurator

Job description

About the Role

Position involves providing technical and sales assistance to SEW‑EURODRIVE customers, potential customers and associates in order to maintain established sales activity and generate new sales within corporate guidelines. Customers and associates will be handled with a view toward growth and long‑term relationships while maintaining a consistent and businesslike attitude.

Pay & Shift

Pay Range: $20/hour + 10% shift differential. Shift: 2nd Shift. A 10% shift premium is paid for 2nd and 3rd shift positions.

Top Five Skills & Abilities

• Ability to work in a fast‑paced environment with continuous interruptions.
• Must have good oral and written communication and organizational skills.
• Ability to organize workload for timely accomplishment of work.
• Ability to communicate with all company employees in a businesslike and professional manner.
• Ability to appropriately handle stress and interact with others, and to learn and understand the basics of power transmission equipment, associated nomenclature and catalog information in order to meet customer needs and processing procedures.

Top Five Tasks

• Be available as assigned to accept all calls in a professional manner and determine the nature of the call. Take all possible action including research, working with computer, completing forms and other follow‑up to expeditiously ensure that accurate information and service is provided.
• Obtain required information and respond when necessary to complete action on inquiries/requests received.
• Complete appropriate paperwork and associated computer data/order entry to accomplish required actions.
• Provide assistance to other employees in a businesslike and professional manner as required.
• Edit orders accurately for input into SAP/Configurator.

Benefits

• Medical Insurance — includes medical, dental, vision, audio, and prescription drug coverage + $125 annual reimbursement for eligible vitamins & minerals.
• Life Insurance worth 2.5 times annual base pay, includes accidental death & dismemberment.
• Disability — short‑term and long‑term.
• Flexible Spending Account (FSA) for medical and/or dependent care made available annually during open enrollment.
• Timely evaluations with potential for a pay increase.
• Paid vacation – 2 weeks per year to start, increases after five and ten years of service.
• Holiday pay – twelve paid holidays per year.
• Retirement benefits — 401(k) with profit‑sharing contribution and 200% company match on the first 3% deferred.
• Additional paid time off (PTO) for hourly positions – unused time is paid out annually.
• Paid parental leave.
• On‑site clinic services – local medical services at no cost.
• Education assistance programs – tuition assistance and student loan repayment options.
• Counseling resources – professional counseling services online.
• Wellness resources — interactive, personalized program with rewards.
• Uniforms/subsidies – uniforms provided or subsidized based on role.
• Safety shoes – subsidy for annual purchase of OSHA approved shoes, based on role.
• Employee assistance program – help with life circumstances.

Additional Information

Additional job requirements and responsibilities will be discussed during the interview process.