Customer Service 2nd Shift

SEW-Eurodrive, Inc.; Troy (OH); On-site; USD 43,000 - 51,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Paid Vacation

401(k) with Company Match

Paid Holidays

Job summary

SEW-EURODRIVE, Inc. in Troy, Ohio is seeking a Customer Service professional for the 2nd shift to provide technical and sales assistance to customers and associates, supporting growth and long-term relationships within company guidelines.

You will handle calls professionally, gather required information, complete order entry in SAP/Configurator, and assist teammates while maintaining a businesslike demeanor. A 10% shift premium applies for 2nd shift roles.

Qualifications

• Strong written and verbal communication skills.
• Ability to stay organized and meet deadlines.
• Willingness to learn power transmission equipment terminology and catalog information.

Responsibilities

• Handle calls professionally and determine the nature of inquiries, researching and following up to provide accurate information.
• Gather required information and respond to inquiries or requests.
• Complete paperwork and data entry for orders in the system.
• Assist other employees in a professional manner as needed.
• Edit orders accurately for input into SAP/Configurator.

Skills

Oral and written communication

Organizational skills

Fast-paced environment

Handle stress

Power transmission basics

Tools

SAP

Configurator

Job description

## Customer Service 2nd ShiftApplylocations: OH- Troytime type: Full timeposted on: Posted Yesterdayjob requisition id: JR001448# **About the Role** Position involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers and associates in order to maintain established sales activity and generate new sales within corporate guidelines. Customers and associates will be handled with a view toward growth and long-term relationships while maintaining a consistent and businesslike attitude.Pay Range: $20/hour + 10% Shift DifferentialShift: 2nd ShiftTop five skills and abilities we are seeking in an applicant:• Ability to work in a fast-paced environment with continuous interruptions. • Must have good oral and written communication and organizational skills. • Ability to organize workload for timely accomplishment of work. • Ability to communicate with all Company employees in a businesslike and professional manner. Ability to appropriately handle stress and interact with others. • Ability to learn and understand the basics of power transmission equipment, associated nomenclature and catalog information in order to meet customer needs and processing procedures.Top five tasks for this position:• Be available as assigned to accept all calls in a professional manner and determine the nature of the call. Take all possible action including research, working with computer, completing forms and other follow-up to expeditiously ensure that accurate information and service is provided. • Obtain required information and respond when necessary to complete action on inquiries/requests received. • Complete appropriate paperwork and associated computer data/order entry to accomplish required actions. • Provide assistance to other employees in a businesslike and professional manner as required. • Edit orders accurately for input into SAP/Configurator. Although we have described above what we are generally looking for, we are very likely missing other attributes and skills that may make you a great fit! Please tell us about your other skills and abilities by applying and listing your additional attributes.A 10% shift premium is paid for 2nd and 3rd shift positions.SEW-EURODRIVE provides a generous benefits package to all full time employee. These benefits start on DAY ONE!There is no monthly premium required for Employee's coverage:• Medical Insurance - Includes Medical, Dental, Vision, Audio, and Prescription Drug coverage + $125 annual reimbursement for purchase of eligible vitamins & minerals • Life Insurance worth 2.5 times annual base pay. Includes Accidental Death & Dismemberment • Disability - Includes both Short Term Disability and Long Term Disability • Flexible Spending Account (FSA) for Medical and/or Dependent Care Made available annually during open enrollment • Timely Evaluations with potential for a pay increase • Paid Vacation - 2-weeks of vacation accrual per year to start, which increases after five years and ten years of service • Holiday Pay - Twelve (12) paid holidays per year • Retirement Benefits - Includes 401(k) with Profit Sharing Contribution and 200% Company Match on the first 3% that you defer to your 401K account • Additional Paid Time Off (PTO) for hourly positions - Unused time is paid out annually • Paid Parental Leave - To assist and support new parents with balancing work and family matters • Onsite Clinic Services - On location medical services by licensed providers at no cost to employees • Education Assistance Programs - Student Loan Repayment / Tuition Assistance options • Counseling Resources - Easy and convenient access to professional counseling services online • Wellness Resources - Utilizing a comprehensive, interactive, and personalized wellness program with potential to earn points for awards / gift cards • Uniforms/Subsidies - Uniform subsidies and/or uniforms are provided for applicable roles, based on job requirements• Safety Shoes - A subsidy for the annual purchase of OSHA approved safety shoes, based on job requirements • Employee Assistance Programs - program to help employees navigate challenging life circumstancesAdditional job requirements and responsibilities would be discussed during the interview process.