Customer Service (remote work , no vaccination required)

patharc; Encinitas (CA); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Job summary

patharc is seeking a customer service representative to handle inquiries, provide product information, and assist customers with empathy and efficiency. The role focuses on listening, learning, and resolving issues quickly while maintaining high service standards.

Responsibilities include answering calls, emails, chats, and IVR, following procedures, and helping customers with product knowledge. Remote work options and California residency are noted in the listing.

Qualifications

• Previous experience in customer support or related field.
• Excellent communication over the phone and other platforms.
• Basic computer skills and experience.
• Able to multitask.
• Excellent time management and prioritization skills.
• Ability to listen actively, relay information, and answer questions.
• Must reside in California.

Responsibilities

• Answer and manage incoming calls, emails, chats, and IVR systems.
• Provide product information and help solve customer issues.
• Record, organize and file customer interactions and account changes.
• Up-sell when needed.
• Schedule callbacks and appointments to resolve customer needs.
• Strive to meet and exceed personal and team targets.

Skills

Customer service

Communication

Multitasking

Time management

Active listening

Problem solving

Job description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• MUST RESIDE IN CALIFORNIA

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)