Customer Service (REMOTE)

patharc; Ontario (CA); Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health Insurance

Retirement plan

Upward mobility

Flexible hours

Remote/Work From Home

Student Loan Assistance

Job summary

patharc is hiring a Customer Service Representative to answer inquiries, provide product information, and resolve issues with empathy and speed. You will learn procedures, manage multiple channels, and strive to meet team goals.

The role offers entirely remote work with flexible hours, a stepping stone to higher positions, and a path for career growth in customer success.

Qualifications

• Experience in customer support, client services, sales, or related field.
• Excellent phone and multi-channel communication abilities.
• Basic computer skills and ability to multitask.

Responsibilities

• Answer and manage incoming calls, emails, chats, and voicemails.
• Provide product information and resolve inquiries with empathy and speed.
• Learn and follow all customer service procedures and policies.

Skills

Active listening

Empathy

Communication skills

Multitasking

Time management

Customer focus

Sales aptitude

Job description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customersneeds and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and Voicemails
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Abilityto multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution

Benefits

• Health Insurance (Dental and Vision included)
• Excellent Retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Entirely Remote/Work From Home Only
• Student Loan Assistance Programs