Customer Service

patharc; Los Angeles (CA); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance (dental and vision)

Retirement plan

Career progression into management

Flexible hours

Remote work options

Job summary

patharc in Los Angeles is seeking a Customer Service Representative to answer inquiries, provide product information, and help customers with an informative, empathetic, and quick resolution. You will listen, learn, and follow procedures to deliver a positive experience.

This remote-friendly role offers flexible hours, growth opportunities, health insurance, and a strong retirement plan, with potential to advance into management.

Qualifications

• Previous experience in customer support or related field.
• Strong verbal and written communication skills.
• Ability to learn quickly and follow procedures.

Responsibilities

• Answer inquiries via calls, email, chat and other channels.
• Provide product information and resolve customer issues empathetically.
• Record interactions and update account information accurately.
• Identify opportunities to upsell when appropriate.
• Schedule callbacks to resolve needs.

Skills

Excellent communication

Active listening

Multitasking

Time management

Customer-focused

Job description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)