Customer Service

ASK Consulting; South Jordan (UT); On-site; USD 27,552 - 30,307; Full time

Job summary

A recruiting firm in South Jordan, UT is seeking a Customer Service representative to provide dedicated support throughout the inheritance process. The role involves proactive communication with clients via phone and email, ensuring high levels of service and satisfaction. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to handle a fast-paced environment. This position offers a pay range of $20-22/hr for a contract duration of over 6 months.

Qualifications

• Basic clerical and administrative skills.
• Ability to efficiently handle a high volume of requests in a fast-paced environment.

Responsibilities

• Provide dedicated one-on-one support for clients throughout the inheritance process.
• Proactively communicate with clients by phone and email to provide high-level service.
• Process and follow up on client service requests to ensure timely completion.
• Set appropriate expectations with clients and ensure consistent follow-up.
• Research and resolve problems with internal and external clients accurately.

Skills

Effective written and verbal communication skills

Excellent interpersonal and client service skills

Organizational skills

Attention to detail

Research and problem-solving abilities

Ability to handle a high volume of requests

Job description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Customer Service

Location: South Jordan, UT 84095

Duration: 6+ Months Contract to Full time

Pay range: $20-22/hr.

Job Description:

• Providing dedicated one-on-one support for the client throughout the inheritance process leveraging effective relationship management skills.
• Proactively communicating with clients by phone and or email to provide a high level of service, transparency, and empathy to clients and beneficiaries.
• Process & follow up client service requests to ensure completion in a timely manner.
• Set appropriate expectations with clients and beneficiaries for requests, in line with internal Service Level Agreements, and ensure consistent follow-up.
• Provide world class customer service to both internal and external clients in all interactions
• Research and resolve problems with both internal and external clients accurately and in a timely manner.

Knowledge/Skills: Basic clerical and administrative skills

• Effective written and verbal communication skills
• Excellent interpersonal and client service skills
• Organizational skills, attention to detail and excellent follow up skills
• Ability to research and resolve problems and service inquiries and escalate when appropriate
• Ability to efficiently handle a high volume of requests in a fast paced environment

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.