Customer Service Advocate II ([e-mail])

ASK Consulting; South Carolina; On-site; USD 23,000 - 25,000; Full time

Job summary

ASK Consulting in Columbia, SC is seeking a Customer Service Advocate II for a 3-month contract-to-hire role. You will provide prompt, accurate support via phone, email, web, and walk-in inquiries, resolving routine and complex issues with professionalism.

Ideal candidates have a High School Diploma or GED with 1 year of claims processing or customer service experience; a Bachelor's degree can substitute. Strong communication and computer skills are essential; familiarity with confidential

Qualifications

• High School Diploma/GED plus 1 year of claims processing or customer service experience, or Bachelor’s Degree.
• Strong communication, organizational, problem-solving, and computer skills required.
• Ability to handle confidential information and high-stress situations.

Responsibilities

• Provide prompt, accurate, and courteous support through phone, email, web, and walk-in inquiries.
• Research and resolve routine and complex customer issues, complaints, and adjustments.
• Coordinate with internal departments and document customer interactions accurately.
• Support priority inquiries, special projects, and process improvement initiatives.
• Maintain quality, productivity, and service standards.
• Assist with training and cross-training team members.

Skills

Communication

Organizational skills

Problem solving

Computer skills

Confidential information handling

Stress management

Education

High School Diploma/GED

Bachelor's degree

Associate degree

Tools

Microsoft Office

Job description

Job Description

\"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment\".

JobTitle: Customer Service Advocate II

Location: Columbia, SC 29229

Duration: 3 months Contract to hire

Pay Range is $17-$18.50/hr on W2

Customer Service / Claims Representative

• Provide prompt, accurate, and courteous support through phone, email, web, and walk-in inquiries.
• Research and resolve routine and complex customer issues, complaints, and adjustments.
• Coordinate with internal departments and document customer interactions accurately.
• Support priority inquiries, special projects, and process improvement initiatives.
• Maintain quality, productivity, and service standards.
• Assist with training and cross-training team members.

Requirements:High School Diploma/GED plus 1 year of claims processing or customer service experience,orBachelor’s Degree in lieu of experience. Strong communication, organizational, problem-solving, and computer skills required. Ability to handle confidential information and high-stress situations.

Preferred:Associate Degree and 3 years of customer service/call center experience.

About ASK:ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.