Customer Support, Client Service

ASK Consulting; Columbus (OH); On-site; USD 40,000 - 46,000; Full time

Job summary

A leading consulting firm in Columbus, OH is seeking a Customer Support professional to manage client relationships and assist with retirement services inquiries. The ideal candidate has strong communication skills and previous experience in customer service. This contract position offers a pay range of $19.17/hr to $22.16/hr and requires direct contract without sponsorship.

Qualifications

• Experience in customer service or client management required.
• Ability to handle inquiries with professionalism.
• Familiarity with retirement services is a plus.

Responsibilities

• Establish and maintain effective relationships to deliver service.
• Handle incoming calls regarding retirement services.
• Follow procedures for processing requests and inquiries.

Skills

Customer Relationship Management

Communication Skills

Problem Solving

Job description

4 days ago Be among the first 25 applicants

Direct message the job poster from ASK Consulting

Sr. Director - ASK Consutling | MSP - VMS Model Champion | Direct Sourcing | Scaling Business and Teams | DE&I Champion | Staff Augmentation | SOW…

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Customer Support, Client Service

Location: Columbus, OH 43219, USA

Duration: 12+ Months

Pay range: $19.17/hr. - $22.16/hr

Job Description:

• Primary Responsibilities: Establish and maintain effective relationships in order to deliver world class service to our clients.
• Handle incoming phone calls from financial advisors and branch employees related to Retirement Services.
• Utilize various internal and external resources and tools to provide information and resolve issues.
• Follow established procedures to route processing requests to the appropriate processing teams and to escalate inquiries for further research.
• Meet team and department service goals as established by MSSN management.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Banking

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