Customer Support Specialist

Addison Group; Phoenix (AZ); On-site; USD 30,307 - 31,684; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Job summary

Addison Group is seeking a Bilingual Customer Support Specialist & Data Entry Coordinator for a contract role in Phoenix, AZ. The position involves customer interaction, administrative support, and accurate record maintenance. Ideal candidates will excel in communication and organizational skills.

This full-time, onsite role offers competitive hourly pay and benefits including medical and dental coverage. The contract is expected to last 2-3 months, with an immediate start date available.

Qualifications

• Prior experience in customer service, administrative support, or call center preferred.
• Comfortable handling high volume of outbound client outreach.
• Ability to manage multiple tasks in a fast-paced setting.

Responsibilities

• Reach out to customers to discuss account activity.
• Follow up with clients on payment inquiries.
• Record customer interactions and updates.

Skills

Customer service experience

Strong verbal and written communication skills

Proficiency in Microsoft Office Suite

Strong organizational abilities

Accurate data entry skills

Job description

Job Title

Bilingual Customer Support Specialist & Data Entry Coordinator - Contract Role

Location

Phoenix, AZ - 85040

Compensation

$22-$23/hour

Benefits

This position is eligible for medical, dental, vision, and 401(k).

Qualifications

• Prior experience in customer service, administrative support, collections, or call center environments preferred
• Strong verbal and written communication skills
• Comfortable handling a high volume of outbound client outreach
• Proficient with Microsoft Office Suite, including Excel and Outlook
• Strong organizational and time management abilities
• Accurate data entry skills with strong attention to detail
• Ability to manage multiple tasks and follow-up activities in a fast-paced setting
• Professional and customer-focused approach when discussing account information

Job Description

Addison Group is hiring on behalf of our client for a Customer Support Specialist & Data Entry Coordinator. This short-term contract opportunity is ideal for someone who enjoys customer interaction, administrative support, and maintaining accurate records. The selected candidate will assist with outbound communication efforts, account follow-up, and database updates while supporting day-to-day operational needs.

Work Schedule: Monday-Friday | Full-Time

About Our Client

Our client is a well-established organization seeking additional support for a temporary project focused on customer outreach, account maintenance, and administrative coordination. The team offers a collaborative environment and values professionalism, accuracy, and strong communication skills.

Key Responsibilities

• Reach out to an assigned list of customers to discuss equipment updates and account activity
• Follow up with clients regarding open balances and payment-related inquiries
• Record customer interactions, updates, and account notes within internal systems
• Maintain accurate documentation and assist with ongoing database management
• Respond to general customer questions and provide professional support
• Coordinate unresolved account concerns with internal departments as needed
• Complete detailed data entry tasks and maintain organized records
• Assist with additional clerical and customer support duties throughout the assignment
• Opportunity to gain hands-on administrative and customer support experience
• Collaborative and professional team environment
• Short-term assignment with immediate start potential
• Build experience working with customer accounts and operational support functionsContract assignment expected to last approximately 2-3 months
• Fully onsite position located in Phoenix, AZ

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.