Customer Service

TRC Talent Solutions; South Carolina; On-site; USD 21,000 - 25,000; Full time

Job summary

TRC Talent Solutions in Columbia, SC, is seeking a reliable Customer Service Representative to support members with benefits, claims, billing, and account information. This fast-paced role offers multiple shifts and a structured training program.

Ideal candidates have a high school diploma, strong communication skills, and the ability to navigate several computer systems while on calls. A healthcare or insurance background and punctual, professional behavior are preferred.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, call center, healthcare, or insurance experience preferred.
• Strong verbal and written communication skills with a customer-first mindset.
• Ability to navigate multiple computer systems while on active calls.
• Detail-oriented, organized, and able to manage time effectively.
• Dependable with strong attendance and punctuality.
• Ability to remain calm, professional, and solution-focused in high-volume or challenging situations.

Responsibilities

• Handle a high volume of incoming customer calls, emails, and/or chats in a professional and courteous manner.
• Provide accurate information regarding benefits, eligibility, claims status, billing questions, and account updates.
• Research and resolve customer concerns while delivering a positive customer experience.
• Accurately document all customer interactions and maintain detailed notes in internal systems.
• Follow established scripts, workflows, and procedures to ensure compliance and consistency.
• Meet or exceed quality, productivity, and attendance standards.
• Escalate complex or unresolved issues to appropriate teams when necessary.
• Protect sensitive customer information and comply with all HIPAA and company confidentiality guidelines.

Skills

Verbal and written communication

Customer-first mindset

Multisystem navigation

Detail-oriented

Punctuality

Calm under pressure

Call center experience

Education

High school diploma or equivalent

Job description

Job Description

Customer Service Representative
Location: Columbia, SC 29229
Pay: $15-$18/hour (DOE)
Schedule: Hiring for multiple shifts

We are seeking reliable, professional, and customer-focused Customer Service Representatives to support members with inquiries related to benefits, claims, billing, and general account information. This role is ideal for someone who enjoys helping others, communicates clearly, and thrives in a fast-paced call center or office environment.

Key Responsibilities

• Handle a high volume of incoming customer calls, emails, and/or chats in a professional and courteous manner

• Provide accurate information regarding benefits, eligibility, claims status, billing questions, and account updates

• Research and resolve customer concerns while delivering a positive customer experience

• Accurately document all customer interactions and maintain detailed notes in internal systems

• Follow established scripts, workflows, and procedures to ensure compliance and consistency

• Meet or exceed quality, productivity, and attendance standards

• Escalate complex or unresolved issues to appropriate teams when necessary

• Protect sensitive customer information and comply with all HIPAA and company confidentiality guidelines

Qualifications

• High school diploma or equivalent required

• Previous customer service, call center, healthcare, or insurance experience preferred

• Strong verbal and written communication skills with a customer-first mindset

• Ability to navigate multiple computer systems while on active calls

• Detail-oriented, organized, and able to manage time effectively

• Dependable with strong attendance and punctuality

• Ability to remain calm, professional, and solution-focused in high-volume or challenging situations

Work Environment & Additional Details

• Fast-paced call center or office setting

• Structured training provided

• Team-oriented environment with ongoing support

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.