Customer Service Representative - Onsite

Teleperformance; Columbia (SC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Employee wellness and engagement programs

Job summary

Teleperformance is seeking a Customer Service Representative for our Columbia, South Carolina location. You'll be responsible for effectively responding to customer inquiries, providing excellent service, and resolving issues proactively.

The ideal candidate will have a High School Diploma, at least 6 months of customer service experience, and strong communication skills. We offer paid training and competitive wages along with full benefits.

Qualifications

• Minimum of 6 months of customer service experience.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems.

Responsibilities

• Handle and respond to all customer inquiries.
• Aim to resolve issues on the first call.
• Provide excellent customer service through active listening.

Skills

Customer service experience

Communication skills

Problem-solving

Emotional intelligence

Organizational skills

Education

High School Diploma or equivalent

Job description

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

This position will be based on-site at our Columbia, South Carolina location.

Responsibilities

As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers

Qualifications

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

Qualifications:

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Key Competencies:

• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Communication: Outstanding communication, listening, and analytical skills.
• Organizational Skills: Strong organizational and problem-solving skills.
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

EOE/Disability/Vets