Benefits & Claims Support Specialist

TRC Talent Solutions; South Carolina; On-site; USD 21,000 - 25,000; Full time

Job summary

TRC Talent Solutions in Columbia, SC, is seeking a reliable Customer Service Representative to support members with benefits, claims, billing, and account information. This fast-paced role offers multiple shifts and a structured training program.

Ideal candidates have a high school diploma, strong communication skills, and the ability to navigate several computer systems while on calls. A healthcare or insurance background and punctual, professional behavior are preferred.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, call center, healthcare, or insurance experience preferred.
• Strong verbal and written communication skills with a customer-first mindset.
• Ability to navigate multiple computer systems while on active calls.
• Detail-oriented, organized, and able to manage time effectively.
• Dependable with strong attendance and punctuality.
• Ability to remain calm, professional, and solution-focused in high-volume or challenging situations.

Responsibilities

• Handle a high volume of incoming customer calls, emails, and/or chats in a professional and courteous manner.
• Provide accurate information regarding benefits, eligibility, claims status, billing questions, and account updates.
• Research and resolve customer concerns while delivering a positive customer experience.
• Accurately document all customer interactions and maintain detailed notes in internal systems.
• Follow established scripts, workflows, and procedures to ensure compliance and consistency.
• Meet or exceed quality, productivity, and attendance standards.
• Escalate complex or unresolved issues to appropriate teams when necessary.
• Protect sensitive customer information and comply with all HIPAA and company confidentiality guidelines.

Skills

Verbal and written communication

Customer-first mindset

Multisystem navigation

Detail-oriented

Punctuality

Calm under pressure

Call center experience

Education

High school diploma or equivalent

Job description

TRC Talent Solutions in Columbia, SC, is seeking a reliable Customer Service Representative to support members with benefits, claims, billing, and account information. This fast-paced role offers multiple shifts and a structured training program.

Ideal candidates have a high school diploma, strong communication skills, and the ability to navigate several computer systems while on calls. A healthcare or insurance background and punctual, professional behavior are preferred.