Customer Service Representative

FF Inc; New York (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay + bonus structure

Comprehensive training

Opportunities for advancement

Supportive, team-oriented environment

Job summary

FF Inc in Columbia, MD is seeking a reliable Customer Service Representative to join our team full-time. You will assist customers with inquiries, resolve issues, and provide a positive experience during every interaction.

This role is ideal for someone who enjoys helping people in a fast-paced environment and seeks a stable, long-term opportunity with room to grow. The position emphasizes strong communication, empathy, and problem-solving.

Qualifications

• Strong verbal communication and interpersonal skills.
• Friendly, patient, and professional demeanor.
• Ability to handle customer concerns with problem-solving and empathy.
• Basic computer and data-entry skills.
• Strong time-management and reliability; consistent attendance.
• Prior customer service, retail, call center, or hospitality experience preferred but not required.
• Ability to work a full-time schedule (40 hours per week).

Responsibilities

• Greet customers and provide accurate, friendly assistance in person or over the phone.
• Answer questions about products, services, policies, and account information.
• Help resolve customer concerns and elevate issues when needed.
• Process transactions, orders, payments, or account updates.
• Maintain a clean, organized workspace and uphold company service standards.
• Document customer interactions in the CRM or system accurately.
• Support team members with daily tasks, administrative duties, and customer follow-up.
• Contribute to meeting service goals, quality standards, and team performance metrics.

Skills

Verbal communication

Interpersonal skills

Empathy

Data entry

Time management

Customer service experience

CRM software

Tools

CRM software

Job description

Customer Service Representative

Location: Columbia, MD

About the Position

We are seeking a reliable, customer-focused Customer Service Representative to join our team full-time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast-paced environments, and is looking for a stable, long-term opportunity with room to grow.

Key Responsibilities

• Greet customers and provide accurate, friendly assistance in person or over the phone


• Answer questions about products, services, policies, and account information


• Help resolve customer concerns and elevate issues when needed


• Process transactions, orders, payments, or account updates (based on company needs)


• Maintain a clean, organized workspace and uphold company service standards


• Document customer interactions in the CRM or system accurately


• Support team members with daily tasks, administrative duties, and customer follow-up


• Contribute to meeting service goals, quality standards, and team performance metrics

Qualifications

• Strong verbal communication and interpersonal skills


• Friendly, patient, and professional demeanor


• Ability to handle customer concerns with problem-solving and empathy


• Basic computer and data-entry skills


• Strong time-management and reliability - consistent attendance is essential


• Prior customer service, retail, call center, or hospitality experience is preferred but not required


• Ability to work a full-time schedule (40 hours per week)

What We Offer

• Competitive pay + bonus structure (if applicable)


• Comprehensive training to set you up for success


• Opportunities for advancement into senior roles


• Supportive, team-oriented environment

Who Thrives in This Role

This position is ideal for individuals who are patient, solutions-driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.