Customer Service

Manufacturing Inc; Palmer (MA); On-site; USD 25,485 - 27,552; Full time

Job summary

A dynamic manufacturing company in Massachusetts is seeking an Outbound Customer Service / Administrative Assistant to join their team. This role involves making outbound calls, responding to customer inquiries, and providing essential administrative support. Ideal candidates will have excellent communication skills, be detail-oriented, and proficient in Microsoft Office. The position offers a pay range of $18.50 - $20.00 per hour with significant growth potential within the company.

Qualifications

• Must possess excellent communication and interpersonal skills.
• Strong organizational skills and ability to multitask effectively.
• Proficiency in computer applications including Microsoft Office Suite.

Responsibilities

• Make outbound calls to customers for information and feedback.
• Respond to customer inquiries via phone and email.
• Maintain accurate customer records and update databases.
• Process orders and handle customer requests.

Skills

Excellent communication and interpersonal skills

Strong organizational and multitasking abilities

Proficiency in Microsoft Office Suite

Ability to work independently

Detail-oriented

Positive attitude

Job description

We are seeking a dynamic and organized individual to join our team as an Outbound Customer Service / Administrative Assistant. This role combines customer interaction with essential administrative support, offering a great opportunity for growth within our company.

Responsibilities include:

• Make outbound calls to customers to provide information, gather feedback, or promote products/services.
• Respond to customer inquiries via phone and email.
• Maintain accurate customer records and update databases.
• Process orders and handle customer requests efficiently.
• Provide general administrative support, including data entry, filing, and document preparation.
• Assist with scheduling and coordinating appointments.
• Handle and resolve customer complaints or issues.
• Maintain a professional and positive demeanor in all customer interactions.

Skills/Qualifications:

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in computer applications, including Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Detail-oriented and accurate in data entry and record keeping.
• Positive attitude and strong work ethic.
• Ability to learn new software and processes quickly.

Shift:

• 1st Shift Hours

Pay:

• $18.50 - $20.00 per hour (commensurate with experience)
• Lots of growth potential.

If you are a motivated and customer-focused individual with strong administrative skills, we encourage you to apply. Please submit your resume and cover letter detailing your relevant experience.

Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected characteristic in accordance with applicable federal, state, and local laws.