Customer Service

Express Employment Professionals - Cincinnati East; Oshkosh (WI); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Weekly paychecks

Vision Insurance

Medical Plan

Dental Plan

401(K) Retirement Savings Plan

Life Insurance

Referral Bonuses (Earn up to $125 for每

Job summary

Express Employment Professionals Oshkosh is seeking a Customer Support Specialist to deliver outstanding service by phone, email, or chat. You will handle inquiries, update records, and collaborate with teammates to ensure satisfaction.

The role pays $19.00/hour, with a $1.00 premium if bilingual, and standard hours Monday–Friday with potential extended evenings during busy season.

Qualifications

• Strong customer service skills with professionalism and empathy.
• Proficiency using computers and relevant software.
• Previous office or call center customer support experience.
• Reliable with a good attendance record.
• Longevity in prior roles (2–3+ years is a plus).
• Excellent verbal and written communication.
• Good problem-solving and attention to detail.

Responsibilities

• Provide excellent customer support via phone, email, or chat.
• Answer incoming calls and respond to customer inquiries.
• Assist customers with questions, concerns, and requests for assistance.
• Conduct research to provide accurate and detailed information to customers.
• Maintain a positive and empathetic attitude in all customer interactions.
• Maintain accurate records of customer interactions.
• Utilize computer systems to access and update customer information.
• Collaborate with team members to ensure customer satisfaction.
• Ensure high-quality customer service and satisfaction.

Skills

Customer service excellence

Computer proficiency

Call center experience

Reliability & attendance

Career longevity

Verbal & written communication

Problem solving & attention to detail

Job description

Hours: Monday - Friday, 8:30am - 5:00pm

*Will stay until 6pm 2 days a week during busy season*

Pay: $19.00/HR (+$1.00 if bilingual)

Duties:

• Provide excellent customer support via phone, email, or chat.
• Answer incoming calls and respond to customer inquiries.
• Assist customers with questions, concerns, and requests for assistance.
• Conduct research to provide accurate and detailed information to customers.
• Maintain a positive and empathetic attitude in all customer interactions.
• Maintain accurate records of customer interactions.
• Utilize computer systems to access and update customer information.
• Collaborate with team members to ensure customer satisfaction.
• Ensure high-quality customer service and satisfaction.

Qualifications:

• Strong customer service skills with a focus on professionalism and empathy.
• Proficiency in using computers and relevant software applications.
• Previous office experience in a customer support role, such as a call center.
• Demonstrated reliability with a strong attendance record.
• Longevity in previous roles (2-3+ years with one employer is a plus).
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.

What does Express offer to you?

• Weekly paychecks!
• Vision Insurance
• Medical Plan
• Dental Plan
• 401(K) Retirement Savings Plan
• Life Insurance
• Referral Bonuses (Earn up to $125 for each person you refer!)

Why Express Employment Professionals, Oshkosh WI?

• Express placed over 1,350 people in 2024 just in the Fox Valley!
• We provide our associates with excellent comprehensive and competitive benefits!
• When you apply to us, you apply to 100+ companies in the Fox Valley!
• Over 170 people were hired on with a permanent position in 2024.