Customer Service

Express Employment Professionals - Cincinnati East; Waupaca (WI); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Weekly paychecks

Vision Insurance

Medical Plan

Dental Plan

401(K) Retirement Savings Plan

Life Insurance

Referral Bonuses

Job summary

Express Employment Professionals Appleton WI is seeking a customer service focused individual to respond to inquiries via phone, assist customers, and research accurate information. The role emphasizes empathy, reliability, and strong communication in a fast-paced office setting.

Position offers weekly pay, comprehensive benefits including vision, medical, dental, retirement savings, and life insurance, plus referral bonuses. Strong attendance and 2–3+ years in prior roles are valued assets.

Qualifications

• Strong customer service focus with professionalism and empathy.
• Proficiency with computers and common software.
• Previous office experience in a customer support role such as a call center.
• Demonstrated reliability with a strong attendance record.
• Longevity in prior roles (2–3+ years with one employer is a plus).

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Assist customers with questions, concerns, and requests for assistance.
• Conduct research to provide accurate and detailed information to customers.
• Maintain a positive and empathetic attitude in all customer interactions.
• Ensure high-quality customer service and satisfaction.

Skills

Customer service

Empathy

Computer proficiency

Call center experience

Dependability

Verbal & written communication

Job description

Hours: Monday - Friday, 8:30am - 5:00pm

Pay: $19.00/HR (+$1 if bilingual)

Duties

• Answer incoming calls and respond to customer inquiries.
• Assist customers with questions, concerns, and requests for assistance.
• Conduct research to provide accurate and detailed information to customers.
• Maintain a positive and empathetic attitude in all customer interactions.
• Ensure high-quality customer service and satisfaction.

Qualifications

• Strong customer service skills with a focus on professionalism and empathy.
• Proficiency in using computers and relevant software applications.
• Previous office experience in a customer support role, such as a call center.
• Demonstrated reliability with a strong attendance record.
• Longevity in previous roles (2-3+ years with one employer is a plus).
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.

What does Express offer to you?

• Weekly paychecks!
• Vision Insurance
• Medical Plan
• Dental Plan
• 401(K) Retirement Savings Plan
• Life Insurance
• Referral Bonuses (Earn up to $125 for each person you refer to Express!)

Why Express Employment Professionals, Appleton WI?

• Express, Appleton WI placed over 1,350 people in 2024 just in the Appleton area!
• We provide our associates with excellent comprehensive and competitive benefits!
• When you apply to us, you apply to 100+ companies in the Fox Valley!
• Over 170 people were hired to a permanent position in 2024.

Address: 1033 W College Ave STE 100 Appleton, WI 54914

Email: [e-mail]