Key Account Specialist

Imperial Brady; Lithia Springs (GA); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Life insurance

Paid time off

Educational reimbursement

Paid family leave

Adoption assistance

Descripción de la vacante

Imperial Brady, a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging, seeks a Key Account Specialist to strengthen national account relationships and drive growth. You will serve as the internal primary contact for assigned accounts and partner with the outside sales rep to support the business.

You will be expected to develop and maintain strong relationships with customers, internal teams, and the sales group, coordinating with

Formación

• Bachelor’s or Associate degree in Business Administration, Marketing, or related field.
• 3–5 years of account management, sales, or customer service experience.
• Ability to work independently and in a team.
• Strong communication and problem-solving skills.
• Detail-oriented with strong organizational abilities.

Responsabilidades

• Manage national key accounts, audits, orders, pricing, and deliveries.
• Troubleshoot order and account issues and coordinate with internal teams.
• Liaise between customers and Imperial Brady, conveying feedback and suggestions for improvement.
• Provide proactive customer service and follow up on requests.
• Analyze data and generate sales reports for customers and teams.
• Monitor customer usage and promote electronic/online ordering.
• Explain features of products and services, and stay informed on competitors.

Conocimientos

Critical thinking

Organizational skills

Multitasking

Time management

Problem-solving

Self-motivation

Communication

Educación

Associates' or Bachelor's degree in Business Administration or Marketing

Descripción del empleo

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution—delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus. #imperialbradyjobs

• All correspondence will come directly from Imperial Brady and not a personal email address.**

Imperial Brady has a Key Account Specialist role available! Join a strong and continuously evolving team helping to continue to grow our business. If you’re eager for your next opportunity, Imperial Brady is a great place to take that next step.

The Key Account Specialist will be responsible for managing high-profile national accounts. You will serve as the internal primary point of contact for the assigned accounts and partner with the outside sales rep. to support the business. You will be expected to develop and maintain strong relationships with the customer, outside sales rep an internal support team. Coordinating with internal teams to deliver on client expectations. Offer sales support and take on any special projects as needed. The ideal candidate will work well independently and, on a team, while exercising discretion and judgement in communicating with customers, understanding their needs.

You Will

• Manage national key accounts- which includes audits, orders, confirmations, pricing increases, product reviews, delivery conflicts, and general issues – in addition to working alongside purchasing, accounts receivable, pricing dept/contracts, service/repair, routing, and warehouse teams to make sure accounts are running efficiently
• Help troubleshoot problems with customer orders, customer accounts, and other related issues
• Serve as a liaison between the customer and the company, effectively communicating feedback and suggestions for improvement
• Provide customer service by staying on top of pending orders, order entry, and following up on customer and sales requests
• Analyze data and provide sales reports to customers, the sales team, and internal depts
• Monitor and analyze customers’ usage of our product, work with purchasing/sales to keep stock on all high usage items
• Promote and convert customers to electronic ordering /online ordering
• Explaining and demonstrating features of products and services
• Staying informed about competing products and services through vendor seminars, training etc

You have:

• Associates' or bachelor’s degree in Business Administration, Marketing, or relevant work experience
• Minimum of 3-5 years’ experience in account management, sales, customer service, or related role
• Strong Critical thinking, organizational skills, and the ability to multitask
• Self-starter with a strong work ethic and able to work efficiently under pressure
• Excellent time management skills with a problem-solving attitude
• Strong organizational skills and the ability to multitask and prioritize
• Previous experience in an outbound call center. Customer service or a related sales/ account management position preferred

We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.

Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.