Customer Service

Palmer Companies, Inc.; Johnston (IA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

401k

Major health insurances

Employee Stock Ownership Plan

Job summary

Palmer Companies, Inc. is seeking a Customer Support Representative in Johnston, IA to be the main contact for customers and partners. You will provide advanced product and service support, resolve escalations, and maintain strong relationships.

The role requires strong problem-solving and communication skills, with 1–3 years in customer support or related fields and CRM experience preferred. On-site, with 8-hour shifts within 7:00 AM–6:00 PM, including Saturdays.

Qualifications

• Strong customer service, communication, and problem-solving skills with the ability to handle complex customer situations.
• Experience building customer relationships and navigating sales conversations to drive satisfaction and loyalty.
• Post-secondary education and/or 1–3 years in customer support, sales, or related experience; CRM experience preferred.

Responsibilities

• Serve as the primary point of contact for customers and channel partners, providing advanced product and service support.
• Resolve complex customer inquiries and escalations with timely, accurate, and professional service.
• Build and maintain customer relationships by documenting interactions and identifying sales opportunities.

Skills

Customer service

Communication

Problem-solving

Shift flexibility

Education

Post-secondary education

Tools

CRM usage

Job description

Our client is searching for a Customer Support Representative to provide advanced product and service support as the main point of contact for their customers. In this role, you'll provide exceptional customer service to answer questions and resolve escalations, building and maintaining strong customer relationships. If you have excellent problem-solving and communication skills, as well as a passion for customer service.

Work Model

• On-Site
• 8-hour shift between 7:00 AM – 6:00 PM Monday – Friday; 8:00 AM – 12:00 PM Saturday
• Training: 8:00 AM– 4:30 PM for thefirst 6 weeks

What You Will Do

• Serve as the primary point of contact for customers and channel partners, providing advanced product and service support
• Resolve complex customer inquiries and escalations while ensuring timely, accurate, and professional service
• Build and maintain customer relationships by documenting interactions, managing follow-up activities, and identifying sales opportunities

What You Will Need to Be Successful

• Strong customer service, communication, and problem-solving skills with the ability to handle complex customer situations
• Experience building customer relationships, navigating sales conversations, and delivering solutions that drive customer satisfaction and loyalty
• Post-secondary education and/or 1-3 years of customer support, customer service, sales, or related experience; CRM experience preferred
• Must be available to work any 8-hour shift within the 7:00 AM – 6:00 PMsupport window

Benefits Overview

• 401k
• Major health insurances
• Employee Stock Ownership Plan(ESOP)
• Click here for a complete list of benefits
• $19.50 per Hour