Customer Support

VIP Personnel, Inc.; Alabama; On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Benefits package

Job summary

VIP Personnel, Inc. is assisting a client in Alabama to hire a Customer Support Representative. This role is the first line of contact after a sale, handling inquiries by phone and email, researching issues, and coordinating delivery dates.

Candidates should be well-spoken with strong communication and computer skills; advanced Excel and Word are a plus. A Bachelor's degree is preferred, and prior office experience is helpful.

Qualifications

• Strong communication and customer service skills.
• Professional phone etiquette and email correspondence.
• Proficient in Microsoft Excel and Word.
• Reliable, energetic and patient in a fast-paced environment.
• Bachelor's degree preferred.

Responsibilities

• Serve as first point of contact for customers after sale.
• Research issues and coordinate delivery dates.
• Handle service issues and follow up with customers.
• Maintain clear and timely communication via phone and email.

Skills

Customer service

Phone support

Data entry

Microsoft Excel

Microsoft Word

Education

Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft Word

Job description

Job Description

Leading Company is willing to pay with it takes plus a full benefits package. First year potential $45K+!

This is an excellent opportunity for someone ambitious and dependable with a great personality looking for a career in client support. Well-spoken professional with strong communication, customer service and computer skills.

The Customer Support Rep will be the first point of contact for customers after the sale. Will research issues, coordinate delivery dates and handle service issues. Work with customers through direct contact over the phone and through email. Follow up is very important. Our client is looking for someone energetic and patient who can be flexible and works well in a fast-paced environment.

Some office experience is preferred. Retail or Service Industry experience is a plus. Advanced Excel and Word. HSG. Bachelors a plus.

Normal Hours: Monday - Friday 8:00 am - 5:00 pm Criminal/Drug screening.