Customer Service Representative

Collabera; Jacksonville (FL); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Long-term disability

Short-term disability

Paid parking/public transportation

Paid time off

Paid sick time

Paid vacation

Paid parental leave

Paid holidays

Job summary

Collabera is seeking a personable Customer Service Representative in Jacksonville, FL to assist clients across multiple screens and systems, and to document interactions with precise notes. Attendance and punctuality are required, with training conducted on-site.

You will work Monday–Friday, 9:00 AM–5:30 PM EST during training, with schedule options after training. The role offers $20–$21 per hour, benefits, and paid time off where applicable.

Qualifications

• 2+ years of customer service experience.
• Proficient in Microsoft Outlook, Word and PowerPoint.
• Excellent communication and grammar.
• Ability to navigate multiple screens and systems.
• Ability to handle high call volumes and de-escalate situations.
• Attendance and punctuality required.
• Positive coaching attitude.
• Able to handle confidential information.

Responsibilities

• Assist customers via phone and chat across multiple screens and systems.
• Document interactions with precise notes in the CRM.
• Resolve issues and de-escalate difficult situations to maintain satisfaction.
• Maintain high-quality service during peak call times.
• Collaborate with internal teams to ensure accurate information.

Skills

Customer service

Communication

Multitasking

Typing notes

MS Office

Attendance

Punctuality

Problem solving

Tools

MS Office

Job description

The project is responsible for assistance with anything from simple navigation to complex account linking. This project provides detailed resolutions regarding the mobile app, and everything in between. With a dedication to client satisfaction, The projectis a valuable asset to clients and our internal partners for accurate information and direction .

Training Schedule :

• Monday through Friday, 9:00 AM – 5:30 PM EST
• Will follow the schedule selected at offer time once training is completed.
• Must be able to work in a virtual setting on site during training.
• Recommended to not have time off during the training period.
• 16 hours within the first 90 days allotted.

Available Shifts :

Monday – Friday

Start ET - End ET

8:25 AM - 4:55 PM

9:30 AM - 6:00 PM

9:30 AM - 6:00 PM

9:30 AM - 6:00 PM

10:00 AM - 6:30 PM

Required Skills & Qualifications :

• Requirement of 2 or more years of customer service experience and below skills.
• Attendance is a must in this role.
• Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information.
• Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint is a requirement.
• Ability to demonstrate flexibility and work well under pressure in a fast-paced, high call volume, and constantly changing call center environment.
• Strong communication skills, great grammar, and the ability to communicate with management, peers, and clients.
• Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise.
• Positive attitude that embraces coaching as an opportunity for improvement in current role.
• Ability to handle confidential matters and sensitive information in a responsible manner.
• Ambitious and self-motivating.

Candidate Expectations :

• Cell phones: Manager will discuss designated locations for calls and times calls can happen.
• Dress code: Professional business casual attire is required on interviews as well.
• Attendance: Utilizing the proper call-out duty line, communicating with direct supervisor and vendor, and showing up for training/work daily.
• Punctuality: 16 hours within the first 90 days allotted.
• Training: Must be able to work in a virtual setting on site during training. Please do not bring personal items such as blankets.

Customer Service Skills Required :

• Strong customer service and communication skills.
• Ability to handle high-volume calls and changing priorities.
• Ability to resolve and de-escalate difficult situations professionally.
• Ability to navigate multiple screens and systems while maintaining customer engagement.
• Ability to accurately type relevant notes and information during customer interactions.

The expected base salary range for this position is $20 – $21 per hour, depending on experience, skills, and internal equity.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)