Customer Service Representative

GEICO Norwalk; Getzville (NY); Presencial; USD 27 000 - 41 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits from Day 1

PTO and holidays

401(k) with match

Tuition assistance via GEICO Strive

Resumo da oferta

GEICO is seeking an Auto Customer Service Representative in Getzville, NY to provide reassurance and solutions for policyholders. You will guide coverage needs, handle billing inquiries, and deliver world-class service on a high-volume basis.

Role emphasizes licensing/education support, on-site training, and a flexible structure with guaranteed pay components and incentives. Must be available for evenings, weekends, and holidays.

Qualificações

• Experience in high-volume call centers with KPIs and measurable goals.
• Effective communicator with strong listening and empathy.
• High School Diploma or GED required; College degree preferred.

Responsabilidades

• Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.
• Resolve customer concerns, ensuring a positive experience.
• Stay informed about GEICO’s products and identify cross-selling opportunities.
• Enhance customer satisfaction through meaningful interactions.

Conhecimentos

Customer service

Interpersonal skills

Problem solving

Empathy

Multitasking

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.

Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

Your Impact at GEICO

Asan AutoCustomer Service Representative,you’llprovide reassurance and solutions that make a difference in our customers' lives. You will guide policyholders through coverage needs and policy changes, address billing inquiries, and provide recommendations as you deliver world-class service.

What Makes This Opportunity Exciting?

• Compensation & Incentives:
  • Starting Salary:$20.15/hour ($40,602.25 annually).
  • Differentials: +10% for evening shifts; +20% for weekends.
• Benefits:
  • Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).
  • Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).
  • 401(k) with up to 6% match, vested immediately.
  • GEICO Strive, upfront tuition assistance program (up to $5,250 annually).
• Professional Growth:
  • Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.
• Workplace Flexibility:
  • Completein-office training, then opportunity to work 80% on-site and 20% off-site.
  • Enjoy GEICO Flex,additionalweeks annually to work off-site, meeting location and work guidelines.
  • Office Location:300 Crosspoint Pkwy Getzville, NY 14068

HowYou’llMake a Difference

• Customer Interaction:Manageincoming calls, messages, billing questions, and policy updates, while offering recommendations.
• Problem Resolution:Resolve customer concerns, ensuring a positive experience.
• Product Knowledge:Stay informed about GEICO’s products andidentifycross-selling opportunities toassistcustomers.
• Meaningful Impact:Enhance customer satisfaction through meaningful interactions.

WhatWe’reLooking For

• Experience & Qualifications:
  • Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.
  • An effective communicator who understands the importance of listening and being empathetic.
  • High School Diploma or GEDrequired; College degree preferred.
• Core Skills:
  • Strong customer service, interpersonal, problem-solving, and empathy skills.
  • Adaptable, detail-oriented, and able to prioritize and multitask across platforms.
• Availability:
  • Availabletowork evenings, weekends, and holidays.

#geico400

Annual Salary

$19.34 - $29.51

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

The GEICO Pledge

Great Company: Protecting customers through life’s twists and turns with innovation and integrity.

Great Careers: Personalized development programs, mentorship, and certification assistance.

Great Culture: Inclusive and collaborative culture rooted in shared success.

Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.