Customer Service

Platinum Coastal Group; Doral (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in Doral, FL is seeking an Entry Level Customer Service Representative to enhance customer satisfaction. This on-site role requires effective communication and problem-solving skills to address customer inquiries and complaints, contributing to the company's reputation and customer loyalty. The ideal candidate will have strong interpersonal skills and a commitment to service excellence.

Qualifications

• High school diploma or equivalent required; bachelor’s preferred.
• Previous customer service experience advantageous.
• Ability to multitask and prioritize effectively under pressure.

Responsibilities

• Handle customer inquiries and provide accurate information.
• Resolve customer complaints in a timely manner.
• Document customer interactions and follow up on issues.

Skills

documentation

interpersonal skills

customer service

strong oral and written communication skills

analytical skills

organizational skills

flexibility

problem-solving skills

customer feedback analysis

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

CRM systems

customer service software

Job description

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Platinum Coastal Group provided pay range

This range is provided by Platinum Coastal Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $25.00/hr

Entry Level Customer Service Representative

Please note that this is an on-site role, so a commute Monday through Friday is required.

The Customer Service role is pivotal in ensuring customer satisfaction and loyalty through effective communication and problem resolution. As the primary point of contact for customers, this position acts as a bridge between the company and its clients, addressing inquiries, handling complaints, and providing information about products and services.

The importance of this role cannot be overstated; it directly impacts the organization’s reputation and customer retention rates. A successful Customer Service representative is not only knowledgeable about the company’s offerings but also possesses strong interpersonal skills to build rapport with customers. By fostering positive interactions and resolving issues swiftly, this role generates valuable feedback for continuous improvement while driving sales and enhancing customer loyalty. Collaborating cross-functionally with various departments, the Customer Service representative plays an essential part in optimizing the customer experience, contributing significantly to the overall growth and success of the organization.

Customer Service Representative Duties

• Handle customer inquiries in-store
• Provide accurate information on products and services to assist customers.
• Resolve customer complaints and issues in a timely and effective manner.
• Maintain a friendly and professional demeanor in all interactions.
• Document customer interactions and transactions thoroughly.
• Follow up with customers to ensure satisfactory resolution of their issues.
• Identify and escalate issues to appropriate departments when necessary.
• Assist customers with order placements, modifications, and cancellations.
• Gather customer feedback to improve services and products.
• Participate in training and workshops to enhance product knowledge.
• Collaborate with team members to achieve service excellence.
• Monitor and track customer inquiries and report patterns to management.
• Maintain knowledge of the company's policies and procedures.
• Support marketing promotions and communicate relevant information to customers.
• Contribute to a positive team environment and assist colleagues when needed.
  
  

Customer Service Representative Requirements

• High school diploma or equivalent; bachelor’s degree preferred.
• Previous customer service or client-facing experience is advantageous.
• Strong oral and written communication skills.
• Proficiency in customer service software and tools.
• Ability to multitask and prioritize effectively under pressure.
• Basic understanding of business operations and customer needs.
• Familiarity with CRM systems and practices.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving abilities.
• Comfortable working in a fast-paced environment.
• Ability to work both independently and as part of a team.
• Flexible schedule availability, including weekends and holidays.
• Fluency in multiple languages is an advantage.
• Willingness to embrace ongoing training and development.
• Strong commitment to customer satisfaction and service excellence.
• Positive attitude and resilience in handling challenging situations.
  
  

Skills: documentation,language fluency,interpersonal skills,customer service,strong oral and written communication skills,analytical skills,organizational skills,flexibility,customer feedback analysis,communication skills,customer satisfaction,crm systems and practices,ability to multitask and prioritize effectively,crm systems,excellent organizational and time management skills,excellent organizational skills,team collaboration,problem-solving skills,proficiency in customer service software and tools,knowledge of crm systems,analytical abilities,crm familiarity,problem-solving abilities,ability to multitask and prioritize effectively under pressure,analytical and problem-solving abilities,problem solving,customer feedback management,strong analytical skills,prioritization,customer service representatives,organization skills,bilingualism,flexible scheduling,customer service and support,multitasking,ability to multitask and prioritize,customer feedback gathering,strong analytical and problem-solving abilities,customer service experience,time management skills,positive attitude,multi-tasking,customer service software,strong communication skills,empathy,collaboration,problem-solving,strong interpersonal skills,familiarity with crm systems,resilience,customer relationship management (crm),sales,customer feedback,flexibility in schedule,crm systems familiarity,written communication,ability to multitask,communication,oral and written communication skills,multitasking and prioritization,sales support,flexible schedule availability,problem resolution,adaptability,positive attitude and resilience,basic understanding of business operations,customer service software proficiency,fluent in multiple languages,bilingual or multilingual abilities,conflict resolution,organization,customer satisfaction and service excellence,time management,teamwork and collaboration,familiarity with crm systems and practices,strong oral and written communication,flexibility in schedule availability,active listening,ability to multitask and prioritize under pressure,organizational and time management skills,basic understanding of business operations and customer needs,oral communication,resilience in challenging situations,proficiency in customer service software,effective communication,customer satisfaction commitment,customer service skills,teamwork

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Advertising Services

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