Service Team Agent- Telehealth Call Center (Remote)

Lensa; Miami (FL); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading company in healthcare is seeking a Service Team Agent for their Telehealth Call Center. This remote role involves handling customer service calls, ensuring patient satisfaction, and collaborating with team members. Ideal candidates will have strong communication skills and a passion for serving others, especially seniors. Join us to make a positive impact in healthcare.

Qualifications

• At least 1 year of customer service experience, preferably in a call center.
• Experience with web-based customer relationship management systems.

Responsibilities

• Handle inbound and outbound calls related to patient scheduling and inquiries.
• Document interactions using web-based technology.
• Collaborate with team members to ensure positive patient interactions.

Skills

Communication

Organizational Skills

Customer Service

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Service Team Agent- Telehealth Call Center (Remote)

Lensa is the leading career site for job seekers at every stage of their career. Our client, ChenMed, is seeking professionals. Apply via Lensa today!

We’re unique. You should be, too.

We’re changing lives every day, for both our patients and our team members. Are you innovative and entrepreneurial-minded? Is your work ethic and ambition exceptional? Do you inspire others with your kindness and joy?

We’re different from most primary care providers. We’re rapidly expanding and need great people to join our team.

The Service Team Coordinator is responsible for handling outbound and inbound customer service calls related to patient scheduling, general inquiries, and other patient sales and service interactions. The role focuses on providing excellent customer service, supporting better patient health, and assisting with key business functions across ChenMed entities, all while adhering to policies and regulations. This position may require in-office presence when needed.

Essential Job Duties/Responsibilities

• Operate in a call center environment, handling inbound and making outbound calls regarding patient scheduling, sales, and inquiries.
• Respond to patient inquiries based on the ChenMed care model.
• Follow up with patients to ensure satisfaction, escalating issues as needed.
• Make timely decisions according to department standards, procedures, and policies.
• Document interactions using web-based technology.
• Maintain business relationships by providing prompt, accurate service to promote loyalty.
• Collaborate with team members across departments to ensure VIP customer service and positive patient interactions.
• Perform other duties as assigned or modified at the manager’s discretion.

Knowledge, Skills, and Abilities

• Business acuity at a competent level.
• Understanding of core job-related functions, practices, procedures, and methods.
• Exceptional verbal communication and active listening skills.
• Excellent organizational and multi-tasking abilities.
• Passion for serving others, especially seniors, with initiative and solutions.
• Ability to operate successfully in a demanding environment.
• Proficiency in keyboarding and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); familiarity with other systems.
• Willingness to work overtime as needed based on staffing and leadership requests.
• Willingness to travel locally, regionally, and nationwide up to 10% of the time.
• Fluency in English; bilingual skills (Spanish, Creole, Vietnamese) are a plus.

Education and Experience Criteria

• High school diploma or GED required.
• At least 1 year of customer service experience, preferably in a call center.
• Experience with web-based customer relationship management systems.

ChenMed is transforming healthcare for seniors and improving America’s healthcare system. Family-owned and physician-led, we focus on enhancing health and well-being. Join us to make a difference.