Client Experience Coordinator

6AM City, LLC; North Carolina; On-site; USD 55,000 - 57,000; Full time

Benefits offered by this job

Direct hire

Collaborative team environment

Career growth

Job summary

6AM City, LLC is seeking a Client Experience Coordinator in the Wilmington, NC area through LHH Recruitment Solutions. You will support remote Account Managers and act as the primary contact for assigned customer accounts, guiding orders from entry to delivery in a fast-paced manufacturing setting.

The ideal candidate has 5+ years in customer service or sales support, experience with ERP systems (D365, SAP), and strong communication and organizational skills.

Qualifications

• 5+ years in Customer Service/Account Management roles.
• High-volume transaction processing experience.
• Strong communication and organizational skills.
• Experience with ERP systems (D365, SAP, AX) preferred.
• Associate's degree or equivalent professional experience.

Responsibilities

• Serve as primary contact for assigned customer accounts.
• Support remote Account Managers with daily needs.
• Process high-volume orders with accuracy and urgency.
• Enter and manage orders in D365/ERP.
• Coordinate with Supply Chain, Logistics, Operations, Finance, Credit, Quality.
• Track shipments and communicate delivery updates.
• Resolve customer inquiries and service-related issues.
• Process returns, claims, and customer documentation.
• Research pricing, product information, and order details.
• Maintain accurate customer records and documentation.
• Help ensure a seamless customer experience from order placement through delivery.

Skills

Customer Service

Account Management

ERP systems

Excel

Cross-functional teamwork

Education

Associate's degree

Tools

Microsoft Dynamics 365

SAP

Microsoft AX

Job description

Job Description

Job Description

LHH Recruitment Solutions is seeking a Client Experience Coordinator for a growing global manufacturing organization in the Wilmington, NC area. This is an exciting opportunity for a customer-focused professional who enjoys building relationships, solving problems, and collaborating across multiple departments in a fast-paced environment.

This position plays a critical role in supporting remote Account Managers while serving as the primary point of contact throughout the customer order lifecycle. The ideal candidate thrives in a high-volume environment, enjoys multitasking, and takes pride in delivering exceptional customer service.

What You'll Do

• Serve as the primary point of contact for assigned customer accounts
• Support multiple remote Account Managers with daily customer needs
• Process high-volume customer orders with accuracy and urgency
• Enter and manage orders within D365/ERP systems
• Coordinate with Supply Chain, Logistics, Operations, Finance, Credit, and Quality teams
• Track shipments and proactively communicate delivery updates
• Resolve customer inquiries and service-related issues
• Process returns, claims, and customer documentation
• Research pricing, product information, and order details
• Maintain accurate customer records and documentation
• Help ensure a seamless customer experience from order placement through delivery

Qualifications

• 5+ years of experience in Customer Service, Client Services, Account Management, Inside Sales, Order Management, Logistics, or Sales Support
• High-volume transaction processing experience
• Outstanding customer service and communication skills
• Strong organizational and time management abilities
• Ability to prioritize multiple deadlines in a fast-paced environment
• Experience working cross-functionally with internal departments
• Intermediate Microsoft Excel skills, including Pivot Tables and exporting data
• Experience using ERP systems such as Microsoft Dynamics 365, SAP, Microsoft AX, or similar platforms preferred
• Associate's degree or equivalent professional experience

We're Interested In Candidates From Backgrounds Such As

• Manufacturing Customer Service
• Industrial Distribution
• Logistics
• Supply Chain
• Inside Sales
• Sales Support
• Customer Success
• Banking
• Mortgage Servicing
• Financial Services
• Account Management
• Order Management

What Makes Someone Successful

• Positive and customer-focused
• Organized and detail-oriented
• Comfortable managing multiple priorities
• Adaptable in a fast-paced environment
• Proactive and resourceful
• Confident handling time-sensitive customer situations
• Driven to provide exceptional service

Why Join This Company?

• Direct hire opportunity with a stable, growing organization
• Competitive salary of $55,000-$57,000
• Opportunity to work alongside Sales, Operations, Logistics, Finance, and Supply Chain leaders
• Collaborative and supportive team environment
• Exposure to multiple areas of the business
• Career growth and advancement opportunities
• Variety in your day-no two days are the same
• Opportunity to make a direct impact on customer satisfaction and operational success

If you're looking to join a collaborative team where you can build relationships, solve problems, and grow your career in a customer-facing operations role, we'd love to hear from you.

Pay Details: $55,000.00 to $57,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this