Customer Service Representative

LHH; Cincinnati (OH); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401K plan

Commuter benefits

Paid leave

Job summary

LHH Recruitment Solutions is partnering with a valued client in the Norwood area to identify an experienced Customer Service Representative for a temporary opportunity. You will be the primary contact for customers, processing orders and communicating across ERP and CRM systems to ensure timely, accurate service.

Ideal candidates thrive in fast-paced manufacturing or logistics settings, demonstrating strong data entry, multitasking, and problem-solving abilities while supporting day-to-day

Qualifications

• Experience providing customer service in fast-paced environments.
• Experience in manufacturing, logistics, distribution, or supply chain.
• Strong communication across phone, email, and messaging channels.
• Proficiency with ERP and CRM systems.
• Strong data entry and organizational skills.

Responsibilities

• Serve as primary contact for customers via phone, email, and messaging platforms.
• Process orders and inquiries using ERP systems.
• Maintain accurate customer records and communication history in CRM.
• Provide order status, shipment tracking, and delivery confirmations.
• Collaborate with manufacturing, logistics, shipping, and warehouse teams to resolve issues.
• Investigate and resolve order discrepancies and delays.
• Ensure accurate entry of customer information and order details.
• Support internal departments with order management and reporting.

Skills

Customer service

Excellent communication

Data entry

Multitasking

Problem-solving

Tools

ERP systems

CRM systems

Outlook

Excel

Job description

LHH Recruitment Solutions is partnering with a valued client in the Norwood area to identify an experienced Customer Service Representative for a temporary opportunity. This role is ideal for someone who thrives in a fast-paced manufacturing or logistics environment and enjoys building strong relationships with customers while supporting day-to-day operations.

The successful candidate will be responsible for providing exceptional customer service through phone, email, and messaging platforms while managing orders, coordinating with internal teams, and ensuring customer needs are met efficiently and professionally.

What You\'ll Do

• Serve as the primary point of contact for customers via phone, email, and messaging platforms
• Process customer orders, updates, and inquiries using ERP systems
• Maintain accurate customer records and communication history within CRM platforms
• Provide order status updates, shipment tracking information, and delivery confirmations
• Partner with manufacturing, logistics, shipping, and warehouse teams to resolve customer concerns
• Investigate and resolve order discrepancies, delays, and service-related issues
• Ensure customer information and order details are entered accurately and consistently
• Support internal departments with order management, reporting, and customer-related requests

What We\'re Looking For

• Previous customer service experience is required
• Experience within a manufacturing, logistics, distribution, transportation, or supply chain environment is required
• Strong phone, email, and electronic messaging communication experience
• ERP system experience is required
• CRM system experience is required
• Excellent problem-solving and multitasking abilities
• Strong data entry and organizational skills
• Proficiency with Microsoft Office, including Outlook and Excel

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements