Claims PL Casualty Complex Representative (remote)

Grange Insurance Company; Columbus (OH); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Grange Insurance Company in Columbus, OH is hiring a Claims PL Casualty Complex Representative for a remote role. You will investigate, evaluate, and negotiate settlements on complex PL Casualty liability claims to promote retention and insurance coverage.

You’ll work under company lines, maintain relationships with agents and customers, and report large losses to CAB. A college degree and several years of casualty claims experience are preferred, with state adjuster licensure possibly required.

Qualifications

• College degree preferred plus five (5) years claims experience with at least three (3) years involvement in casualty claims handling preferred.
• Must possess strong communication and organization skills.
• Demonstrated ability to interact with customers and agents in a professional manner.
• State specific adjusters’ license may be required.

Responsibilities

• Investigates, evaluates and adjusts assigned complex liability claims within limit of authority.
• Summarizes cases in excess of authority and submits to managers/specialists for approval.
• Establishes and maintains positive relationships with internal and external customers, providing excellent customer service.
• Regular communication with our agents including face-to-face visits when required to assist in building effective working relationships.
• Assists other departments with investigations as required.
• Reports large losses and presents claims to CAB Committee; ensures appropriate reinsurance reporting on claims.

Skills

Communication skills

Organization skills

Customer service

Casualty claims experience

Adjuster license (state)

PC proficiency

Education

College degree preferred

Adjuster license may be required

Tools

PC proficiency

Job description

Claims PL Casualty Complex Representative (remote)

Job Category: Claims Casualty

Requisition Number: CLAIM004748

• Posted : September 15, 2026
• Full-Time
• Remote

Locations

Showing 1 location

Remote (USA)

Description

If you're excited about this role but don’t meet every qualification, we still encourage you to apply! At Grange, we value growth and are committed to supporting continuous learning and skill development as you advance in your career with us.

Summary: This role is responsible for investigating, evaluating, and negotiating settlement of complex PL Casualty Liability Claims to promote retention or purchase of insurance.

What You’ll Be Doing:

• Pursuant to Company line of business strategies, statutory regulations and good faith claim settlement practices; investigates, evaluates and adjusts assigned complex liability claims within limit of authority. Summarizes cases in excess of authority and submits to managers/specialists for approval.
• Demonstrates technical proficiency, allowing for the handling of more complex claims with minimal supervision.
• Establishes and maintains positive relationships with both internal and external customers, providing excellent customer service.
• Regular and effective communication with our agents including face-to-face visits when required to assist in building effective working relationships.
• Assist other departments (when required) with investigations.
• Demonstrates effectiveness and efficiencies in handling workload with limited supervision or direction.
• Reports large losses and presents claims to the CAB Committee. Ensures appropriate reinsurance reporting is made on claims.

What You’ll Bring To The Company:

College degree preferred plus five (5) years claims experience with at least three (3) years involvement in casualty claims handling preferred. Must possess strong communication and organization skills and be proficient with personal computer. Demonstrated ability to interact with customers and agents in a professional manner. State specific adjusters’ license may be required.

About Us:

Grange Insurance Company, with $3.4 billion in assets and more than $1.61 billion in annual revenue, is an insurance provider founded in 1935 and based in Columbus, Ohio. Through its network of independent agents, Grange offers auto, home and business insurance protection. Grange Insurance Company and its affiliates serve policyholders in Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia and Wisconsin and holds an A.M. Best rating of "A" (Excellent).

Grange understands that life requires flexibility. We promote geographical diversity, allowing hybrid and remote options and flexibility in work hours (role dependent). In addition to competitive traditional benefits, Grange has also created unique benefits based on associate feedback, including a cultural appreciation holiday, family formation benefits, compassionate care leave and expanded categories of bereavement leave.

Who We Are:

Grange values all the things that make us unique as human beings. We are committed to creating and supporting a workforce that reflects the richness of our differences by welcoming all backgrounds, viewpoints and lived experiences. To foster an inclusive environment, we are intentional in bringing those differences together for the good of our enterprise, associates, agents, customers and community.

Our Associate Resource Groups help cultivate an inclusive workplace while providing professional and personal growth opportunities. Open to all associates, these voluntary groups celebrate shared experiences and perspectives across ethnicity and race, nationality, generation, gender identity and sexual orientation. Our groups include the Multicultural Professional Network, Pride Partnership & Allies, Women's Group and Young Professionals.

Established in 2016, our Inclusive Culture Council advances professional development, networking, business value and community outreach.Together, we create opportunities to learn from one another, encourage innovation and build a culture where everyone can contribute and grow.

Our commitment to inclusion is grounded in our core values: Be One Team, Deliver Excellence, Communicate Openly, Do the Right Thing and Solve Creatively for Tomorrow.

Equal Opportunity Employer
We are committed to maintaining a discrimination-free workplace in all aspects, terms and conditions of employment and welcome the unique contributions that you bring from education, opinions, culture, beliefs, race, color, religion, age, sex, national origin, handicap, disability, sexual orientation, gender identity or expression, ancestry, pregnancy, veteran status, and citizenship.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.