Customer ServicePersonal Commercial Producer in Seattle WA

Belltown Insurance Group; Seattle (WA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Professional Development

Job Stability in a growing industry

Job summary

A local insurance firm in Seattle is seeking a Customer Service Representative to ensure a positive experience for clients. The role requires responding to inquiries, maintaining records, and providing excellent service. Ideal candidates should have a Bachelor's Degree or equivalent experience, a Personal & Commercial Insurance License, and at least two years in commercial lines insurance. Flexible work-from-home options are available.

Qualifications

• Minimum of two years of commercial lines insurance account management experience.
• Strong knowledge of insurance products, rating, underwriting procedures, and coverages.
• Ability to handle difficult situations with customers and solve complex problems.
• Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision.

Responsibilities

• Provide service to existing clients related to updating policies and providing quotes.
• Answer customer calls regarding new or existing insurance policies.
• Collaborate with team members and mentor staff.
• Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
• Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
• Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
• Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
• Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
• Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.

Skills

Strong customer focus

Excellent communication skills

Attention to detail

Problem-solving skills

Time management

Education

Bachelor’s Degree or comparable work experience

Washington Personal & Commercial Insurance License

Tools

Agency management systems

Rating tools

Carrier website navigation

Job description

Benefits/Perks

Competitive Pay

Professional Development

Job Stability in a growing industry

Job Description We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products. We are looking for an employee that comes into the Seattle office at least 3 days a week.

Responsibilities

Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, and providing documentation.

Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims.

Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.

Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.

Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.

Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.

Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.

Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.

Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.

Qualifications

Hold a Washington Personal & Commercial Insurance License and have a minimum of two years of commercial lines insurance account management experience as well as a Bachelor’s Degree or comparable work experience.

Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.

Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.

Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision.

Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.

Flexible work from home options available.