Commercial Lines Customer Service Representative

gpac; Sarasota (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid time off

On-site work environment

Job summary

GPAC is seeking a dependable Customer Service Representative for an on-site role at an independent insurance agency in Sarasota, FL. The CSR will support clients with policy servicing, account maintenance, and day-to-day insurance needs while building strong relationships.

This position offers growth within the insurance industry, exposure to multiple carriers and coverage types, and a stable Monday–Friday schedule with health insurance and paid time off.

Qualifications

• Experience in insurance customer service and commercial lines.
• Insurance agency environment experience preferred.
• Licensed agent (P&C 220) preferred; open to 440 license.

Responsibilities

• Assist clients with policy changes, renewals, billing questions, certificates, and coverage inquiries
• Process endorsements, cancellations, reinstatements, and policy updates accurately and efficiently
• Handle inbound calls, emails, and customer requests in a professional and timely manner
• Support Account Managers and Producers with administrative and service related tasks
• Review policies and documents for accuracy and completeness
• Maintain detailed and organized client records within the agency management system
• Communicate with insurance carriers regarding underwriting, policy servicing, and follow-up items
• Help ensure excellent customer retention through responsive service and relationship-building
• Stay informed on agency procedures and carrier guidelines

Skills

Insurance customer service

Commercial insurance experience

Strong communication

Detail oriented

Microsoft Office

AMS360

Team oriented

Tools

AMS360

Microsoft Office

Job description

Customer Service Representative - Insurance Agency

About The Opportunity

We are seeking a dependable and customer-focused Customer Service Representative to join a growing independent insurance agency. This role is ideal for someone who enjoys helping clients, staying organized, and working in a fast-paced team environment. The CSR will support clients with policy servicing, account maintenance, and day-to-day insurance needs while building strong customer relationships.

This is an excellent opportunity for someone looking to grow their career within the insurance industry while gaining exposure to multiple carriers and coverage types.

Responsibilities

• Assist clients with policy changes, renewals, billing questions, certificates, and coverage inquiries
• Process endorsements, cancellations, reinstatements, and policy updates accurately and efficiently
• Handle inbound calls, emails, and customer requests in a professional and timely manner
• Support Account Managers and Producers with administrative and service related tasks
• Review policies and documents for accuracy and completeness
• Maintain detailed and organized client records within the agency management system
• Communicate with insurance carriers regarding underwriting, policy servicing, and follow-up items
• Help ensure excellent customer retention through responsive service and relationship-building
• Stay informed on agency procedures and carrier guidelines

Qualifications

• Previous Insurance customer service and commercial experience required
• Insurance agency experience required
• 220 license perferred, Open to 440 license
• Strong communication and interpersonal skills
• Detail oriented with strong organizational abilities
• Comfortable handling multiple priorities in a fast-paced environment
• Proficient with Microsoft Office and AMS360 agency management systems (perferred)
• Positive attitude and team oriented mindset

What We Offer

• Competitive salary depending on experience
• Benefits package including health insurance and paid time off
• Supportive and collaborative agency culture
• Opportunity for long-term growth within the insurance industry
• Stable Monday-Friday schedule with work-life balance

This is an ON SITE position.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.