Customer Segment Consultant I

Jobtailor; Arizona; On-site; USD 65,000 - 95,000; Full time

Job summary

Jobtailor in Arizona is seeking a results-driven Transformation Associate to lead and support strategic initiatives aligned with enterprise goals. You will analyze existing processes to identify efficiency gains and coordinate cross-functional tasks to ensure timely delivery.

Collaborating with product, channel, and operations teams, you will build business cases, manage risks, and communicate progress to stakeholders while promoting transparency and long-term success.

Qualifications

• High school diploma or equivalent required.
• Proven ability to manage cross-functional partnerships and stakeholders.
• Experience with training, enablement, and readiness planning.
• Strong background in process improvement and operational transformation.
• Skilled in project coordination and implementation support.
• Able to develop executive communications and presentations.
• Strategic communication planning and change adoption experience.
• Ability to facilitate meetings and collaborate across teams.
• Capable of identifying, escalating, and resolving issues.
• Experience with tool implementation and technology adoption support.
• Data analysis and reporting to inform business decisions.

Responsibilities

• Lead or support design, analysis, and implementation of strategic initiatives.
• Analyze existing processes to identify efficiency opportunities.
• Coordinate project tasks across teams and manage risks.
• Collaborate with product, channel, and operations teams.
• Build business cases and maintain stakeholder relationships.
• Support change management and create documentation for transparency.

Skills

Cross-functional partner management

Training and enablement planning

Process improvement

Project coordination

Executive communications

Change adoption

Meeting facilitation

Issue identification and resolution

Data analysis and reporting

Analytical and problem-solving skills

Negotiation and influencing

Education

High School Diploma / GED

Tools

Microsoft Office Suite

PowerPoint

Excel

Word

Teams

Outlook

Job description

• Lead and/or support the design, analysis, and implementation of strategic initiatives aligned with enterprise goals within a business segment
• Analyze existing processes to identify opportunities for efficiency, effectiveness, and long-term sustainability
• Coordinate project tasks across teams and manage risks to ensure timely and successful delivery
• Collaborate with product, channel, and operations teams for integrated execution and alignment with business objectives
• Build business cases and maintain stakeholder relationships
• Support change management efforts and create documentation to promote transparency and long-term success

Requirements

• High School Diploma / GED / Secondary School or equivalent
• Cross-functional partner management and stakeholder engagement
• Training, enablement, and readiness planning
• Process improvement and operational transformation
• Project coordination and implementation support
• Executive communications and presentation development
• Strategic communication planning and change adoption
• Meeting facilitation and cross-functional collaboration
• Issue identification, escalation, and resolution management
• Tool implementation and technology adoption support
• Data analysis and reporting for business decision-making
• Microsoft Office Suite (PowerPoint, Excel, Word, Teams, Outlook)
• Strong analytical, problem solving, negotiation, and influencing skills
• Ability to balance strategic thinking with hands on execution

Core Competencies

Demonstrates expertise in process improvement, project coordination, and stakeholder engagement to drive strategic initiatives and operational transformation. Proficient in data analysis and reporting to support business decision-making and enhance change management efforts.

Highest-signal resume keywords

• Process Improvement
• Project Coordination
• Stakeholder Engagement
• Data Analysis
• Change Management

Hard Skills

• Data Analysis
• Process Improvement
• Project Coordination
• Operational Transformation
• Documentation Creation

Soft Skills

• Analytical Skills
• Problem Solving
• Negotiation Skills
• Influencing Skills
• Cross-Functional Collaboration

Industry Keywords

• Strategic Initiatives
• Stakeholder Relationships
• Change Management
• Executive Communications
• Meeting Facilitation

Tools & Technologies

• Microsoft Office Suite
• PowerPoint
• Excel
• Word
• Teams
• Outlook