Senior Manager – Sales Tools Change Strategy

Jobtailor

Arizona

On-site

USD 120,000 - 170,000

Full time

8 days ago

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Job summary

Jobtailor seeks an experienced specialist to shape executive-ready narratives and manage stakeholder engagement across complex transformation initiatives. You will translate strategy and product priorities into compelling messages for sales teams, leaders, and cross-functional partners, delivering executive-ready materials and ongoing engagement programs.

You will build listening mechanisms, synthesize feedback into actionable themes, and guide change strategies for launches, pilots, and

Qualifications

Experience shaping executive-ready narratives and stakeholder engagement for complex business or technology transformations.

Responsibilities

Shape and maintain an integrated Sales Tools narrative connecting strategy, roadmap, investments, product delivery, pilots, colleague experience, and business impact.
Translate complex technology and product priorities into messages for sales colleagues, frontline leaders, senior executives, and cross-functional partners.
Create executive-ready materials explaining current state, upcoming changes, and transformation progress.
Build and manage stakeholder engagement strategies covering audiences, objectives, channels, forums, cadence, and feedback loops.
Tailor engagement for executives, frontline sales teams, and other stakeholders.
Monitor stakeholder coverage and engagement effectiveness.
Develop reusable presentations, talking points, and core content.
Produce senior leadership communications.
Partner with Product Management and communications teams to reach frontline audiences.
Create a listening model capturing questions, sentiment, priorities, and change-readiness signals.
Turn feedback into actionable themes informing strategy and roadmap priorities.
Develop change and engagement strategies for launches, pilots, and platform transformations.
Assess stakeholder impact and define communication and education plans.
Align delivery, experiences, communications, and adoption teams; coordinate partner delivery.
Measure engagement and refine the model.
Maintain an engagement roadmap and calendar while reducing duplicative forums and materials.
Drive stakeholder understanding, alignment, and adoption outcomes.

Skills

Executive storytelling

Stakeholder engagement

Change management

Strategic thinking

Audience orientation

Facilitation

Editorial judgment

Influence without authority

Education

Bachelor's Degree

Tools

CRM

AI-enabled capabilities

Job description

Shape and maintain an integrated Sales Tools narrative connecting strategy, roadmap, investments, product delivery, pilots, colleague experience, and business impact
Translate complex technology and product priorities into relevant messages for sales colleagues, frontline leaders, senior executives, and cross-functional partners
Create executive-ready materials explaining current state, upcoming changes, and transformation progress
Build and manage stakeholder engagement strategies covering audiences, objectives, channels, forums, cadence, and feedback loops
Tailor engagement for executives, frontline sales teams, and other stakeholders
Use existing Sales and Account Development forums, newsletters, and operating rhythms; introduce new mechanisms where they add value
Monitor stakeholder coverage and engagement effectiveness
Develop reusable presentations, talking points, and core content
Produce senior leadership communications
Partner with Product Management, communications teams, and other partners to reach frontline audiences
Create a listening model capturing questions, sentiment, priorities, and change-readiness signals
Turn feedback into actionable themes that inform strategy, product decisions, pilots, enhancements, and roadmap priorities
Develop change and engagement strategies for launches, pilots, platform transformations, and new ways of working
Assess stakeholder impact and define communication, engagement, readiness support, and strategic connections
Align product delivery, colleague experience, communications, support, and adoption teams; identify education needs and coordinate partner delivery
Measure stakeholder reach, understanding, engagement, feedback quality, and communication effectiveness, then refine the model
Maintain an engagement roadmap and calendar while reducing duplicative forums, communications, and bespoke materials
Drive stakeholder understanding, alignment, engagement reach, actionable feedback, narrative consistency, change readiness, adoption, and satisfaction outcomes

Requirements

Relevant experience shaping executive-ready narratives, stakeholder engagement strategies, and change communications for complex business, technology, or transformation initiatives
Exceptional written and verbal communication skills, with demonstrated ability to synthesize complex strategies, technology initiatives, and business priorities into clear and compelling narratives
Strong strategic thinking and ability to connect individual initiatives and deliverables to a broader organizational vision
Demonstrated experience leading stakeholder engagement, change strategy, strategic communications, transformation, consulting, or related work in a complex organization
Proven ability to develop high-quality communications and materials for senior leadership audiences
Strong stakeholder management and facilitation skills with demonstrated ability to influence without direct authority in highly matrixed environments
Strong audience orientation and editorial judgment, with the ability to determine what different stakeholders need to know, influence, or act upon
Demonstrated ability to create scalable approaches, simplify complexity, and balance communication quality with operational efficiency
Ability to operate independently in a fast-paced environment characterized by ambiguity, evolving priorities, and multiple concurrent initiatives
Bachelor's degree
Experience with technology-enabled transformation, product organizations, sales enablement, sales operations, CRM, sales technology, or AI-enabled capabilities
Experience developing stakeholder feedback mechanisms and translating qualitative and quantitative feedback into actionable insights
Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship

Core Competencies

Demonstrates expertise in shaping executive-ready narratives and stakeholder engagement strategies for complex business and technology transformations. Proficient in developing high-quality communications and materials for senior leadership while effectively managing stakeholder feedback and engagement.

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