Business Operations Analyst – Public Sector

Jobtailor; Indianapolis (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor seeks an detail-oriented operations professional to support QA, data analysis, and strategic initiatives. The role emphasizes change management, developing presentations, and maintaining process documentation.

You will collaborate with senior leadership and cross-functional teams to drive operational excellence, translating data into actionable insights for business decisions.

Qualifications

• Bachelor's degree from an accredited university.
• Strong attention to detail and organizational skills.
• Experience in quality assurance, data analysis, or process improvement.

Responsibilities

• Perform daily quality assurance and hygiene checks for professional services opportunities.
• Audit professional services opportunities for accuracy and compliance.
• Manage the shadow process to replicate data.
• Maintain and update templates and process documentation.
• Serve as the operational subject matter expert for process and policy in selling services.
• Develop and conduct change management and enablement for internal stakeholders.
• Provide ongoing analysis of business performance to support daily operations.
• Design and interpret key performance metrics and deliver insights and recommendations.
• Assist in developing and delivering presentations for senior executives.
• Support strategic initiatives, including evaluating areas of opportunity for the business.
• Troubleshoot operational issues and propose system or process changes to address root causes.
• Prepare analysis and recommendations for strategic decision-making.
• Provide after-hours month-end and quarter-end support.

Skills

Quality Assurance

Data Analysis

Change Management

Advanced Excel Skills

Google Sheets Skills

Presentation Development

Process Documentation

Performance Metrics Design

Operational Troubleshooting

Compliance Auditing

Education

Bachelor's Degree

Tools

Salesforce CRM

Google Docs

Excel

Google Sheets

Job description

• Perform daily quality assurance and hygiene checks for professional services opportunities
• Audit professional services opportunities for accuracy and compliance
• Manage the shadow process to replicate data
• Maintain and update templates and process documentation
• Serve as the operational subject matter expert for process and policy in selling services
• Develop and conduct change management and enablement for internal stakeholders
• Provide ongoing analysis of business performance to support daily operations
• Design and interpret key performance metrics and deliver insights and recommendations
• Assist in developing and delivering presentations for senior executives
• Support strategic initiatives, including evaluating areas of opportunity for the business
• Troubleshoot operational issues and propose system or process changes to address root causes
• Prepare analysis and recommendations for strategic decision-making
• Provide after-hours month-end and quarter-end support

Requirements

• Strong attention to detail and ability to spot errors
• Excellent organizational skills and ability to prioritize tasks
• Strong communication skills to interact with multiple areas of the organization
• Ability to work cross-functionally and collaborate with senior executives
• Exceptional problem-solving skills: demonstrated ability to structure complex problems and develop solutions
• Strong presentation skills, especially related to building compelling Google Doc presentations and presenting to senior leadership
• Advanced Excel and Google Sheets skills
• Bachelor's degree from an accredited university
• Work experience in consulting, sales support, or product management is a plus
• Salesforce CRM experience is an asset

Core Competencies

Demonstrates expertise in quality assurance, operational processes, and strategic analysis, with a strong focus on data accuracy and compliance. Proficient in developing presentations and conducting change management for internal stakeholders.

Highest-signal resume keywords

• Quality Assurance
• Data Analysis
• Change Management
• Advanced Excel Skills
• Salesforce CRM Experience

Hard Skills

• Quality Assurance
• Data Analysis
• Change Management
• Advanced Excel Skills
• Google Sheets Skills
• Presentation Development
• Process Documentation
• Performance Metrics Design
• Operational Troubleshooting
• Compliance Auditing

Soft Skills

• Attention to Detail
• Organizational Skills
• Communication Skills
• Problem-Solving Skills
• Collaboration Skills

Certifications & Qualifications

• Bachelor's Degree

Industry Keywords

• Consulting
• Sales Support
• Product Management
• Operational Excellence
• Strategic Initiatives

Tools & Technologies

• Salesforce CRM
• Google Docs
• Excel
• Google Sheets