Manager, Business Operations

Jobtailor; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Pfizer is seeking a capable professional to partner with the Director, Business Operations and GBM Leadership to drive executive communications, governance and operational rigor. You will craft leadership materials, dashboards, and engagement programs, while coordinating global leadership forums and site visits.

The role demands strategic thinking, strong writing, and proven project management across a matrix, global organization. Hybrid/onsite flexibility with occasional travel is expected.

Qualifications

• Strategic thinking, writing, storytelling skills and editorial judgment.
• Experience developing executive presentations, communications, dashboards, reports, and engagement materials.
• Experience leading internal communications or colleague engagement initiatives and programs.
• High attention to detail, strong organizational skills, and sound judgment under pressure.
• Track record working with multidisciplinary teams in a complex, fluid, and matrix environment.
• Excellent networking and relationship-building skills.
• Ability to work to tight deadlines and manage multiple projects.
• Proactive self-starter able to work independently.
• Ability to handle confidential information with discretion.
• Proven ability to influence without authority and build partnerships across organizational boundaries.
• Project management and continuous improvement experience.
• Experience coordinating large-scale meetings, town halls, leadership forums, and site visits.

Responsibilities

• Prepare leadership meeting materials, briefing documents, reports, dashboards, and action trackers.
• Analyze operational performance metrics and develop dashboards and data visualizations.
• Coordinate agendas, meeting logistics, follow-up actions, and decision tracking for leadership forums and operational reviews.
• Support annual planning, objective setting, budget, and year-end reporting activities.
• Maintain accurate documentation across GBM platforms.
• Lead onboarding activities for contractors and interns, providing mentorship.
• Collaborate with Finance, Procurement, People Experience, and Administrative Partners.
• Draft and coordinate executive communications across various channels (email, SharePoint, Teams, Viva Engage, OnMessage).
• Review communication metrics and develop optimization strategies.
• Advance alignment and best-practice sharing across functions.
• Execute quarterly connects, leadership town halls, global forums, and colleague engagement activities.
• Develop communication materials, presentations, surveys, and digital content.
• Support planning and execution of global leadership site visits, offsites, and strategic meetings.
• Coordinate agendas, briefing materials, logistics, travel information, presentations, participant lists, and communications.
• Manage post-event communications and surveys; publish resources.
• Maintain and improve SharePoint sites and collaboration tools.
• Leverage Microsoft 365 tools and AI-enabled technologies, including Copilot.
• Develop templates, playbooks, and knowledge-sharing resources.
• Identify opportunities to simplify processes and improve efficiency.

Skills

Strategic thinking

Executive communications development

Project management

Editorial judgment

Storytelling skills

Education

Bachelor's degree with 4+ years OR higher

Tools

Microsoft 365

SharePoint

Teams

PowerPoint

Excel

Word

Outlook

Viva Engage

OnMessage

AI-Enabled Technologies

Job description

• Execute organizational priorities, governance processes, and operational rhythms with the Director, Business Operations and GBM Leadership
• Prepare leadership meeting materials, briefing documents, reports, dashboards, and action trackers
• Analyze operational performance metrics and develop dashboards and data visualizations
• Coordinate agendas, meeting logistics, follow-up actions, and decision tracking for leadership forums and operational reviews
• Support annual planning, objective setting, budget, and year-end reporting activities
• Maintain accurate documentation across GBM platforms
• Lead contractor, intern, and onboarding activities, providing mentorship and guidance
• Collaborate with Finance, Procurement, People Experience, and Administrative Partners
• Draft, edit, and coordinate executive communications across email, SharePoint, Teams, Viva Engage, OnMessage, and external posts
• Review communication metrics and develop optimization strategies
• Advance alignment and best-practice sharing across functions
• Execute GBM Quarterly Connects, leadership town halls, global forums, recognition programs, and colleague engagement activities
• Develop communication materials, presentations, surveys, feedback mechanisms, and digital content
• Support planning and execution of global leadership site visits, offsites, town halls, and strategic meetings
• Coordinate agendas, briefing materials, logistics, travel information, presentations, participant lists, and communications
• Manage post-event communications, resource publication, survey collection, and event follow-up
• Maintain and improve SharePoint sites, Teams channels, communication repositories, and collaboration tools
• Leverage Microsoft 365 tools and AI-enabled technologies, including Microsoft Copilot
• Develop templates, playbooks, standard work, and knowledge-sharing resources
• Identify opportunities to simplify processes, improve efficiency, and enhance organizational effectiveness

Requirements

• Bachelor's degree with at least 4 years of experience; OR master's degree with at least 2 years of experience; OR PhD with 0+ years of experience; OR associate's degree with 8 years of experience; OR high school diploma (or equivalent) and 10 years of relevant experience
• Strategic thinking, writing, editing, storytelling skills, and editorial judgment
• Experience developing executive presentations, communications, dashboards, reports, and engagement materials
• Experience leading successful internal communications or colleague engagement initiatives and programs
• High attention to detail, strong organizational skills, and sound judgment under pressure
• Track record working with and influencing individuals and multidisciplinary teams in a complex, fluid, and matrix environment
• Excellent networking and relationship-building skills
• Ability to work to tight deadlines and manage multiple projects simultaneously
• Proactive self-starter able to work independently
• Strong proficiency in Microsoft Office applications including PowerPoint, Excel, Word, Outlook, Teams, and SharePoint
• Ability to handle confidential information with discretion
• Ability to work independently and collaboratively across global, cross-functional teams
• Proven ability to influence without authority and build strong partnerships across organizational boundaries
• Demonstrated project management and continuous improvement experience
• Experience coordinating large-scale meetings, town halls, leadership forums, site visits, or colleague engagement initiatives
• May be based at a Pfizer site location; flexibility to support a global organization across multiple time zones
• Occasional travel may be required
• Will consider colleagues in ET or CT zone only
• Candidates must be authorized to be employed in the U.S. by any employer
• Permanent work authorization in the United States required

Demonstrates strong strategic thinking and organizational skills, with a proven ability to develop executive communications, dashboards, and engagement materials. Proficient in managing complex projects and fostering collaboration across global, cross-functional teams while maintaining high attention to detail.

Highest-signal resume keywords

• Strategic Thinking
• Executive Communication Development
• Project Management
• Microsoft Office Proficiency
• Colleague Engagement Initiatives

Hard Skills

• Dashboard Development
• Data Visualization
• Report Preparation
• Meeting Coordination
• Budget Planning
• Process Improvement
• Event Management
• Confidential Information Handling
• Mentorship
• Continuous Improvement

Soft Skills

• Attention to Detail
• Organizational Skills
• Networking
• Relationship Building
• Influencing Without Authority

Industry Keywords

• Operational Performance Metrics
• Governance Processes
• Leadership Forums
• Colleague Engagement
• Global Organization
• Matrix Environment
• Executive Presentations
• Strategic Meetings
• Town Halls
• Site Visits

Tools & Technologies

• Microsoft 365
• SharePoint
• Teams
• PowerPoint
• Excel
• Word
• Outlook
• Viva Engage
• OnMessage
• AI-Enabled Technologies